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Software Engineer - Application Support

Company: Immuta
Location: Columbus
Posted on: August 7, 2022

Job Description:

Immuta is the universal cloud data access control platform, enabling data teams to automate data access control on any cloud, using any data platform, at scale. With Immuta, organizations can finally unlock the full value of their data - even the most sensitive data - while improving productivity, reducing time to data, maintaining strong security, and enabling new data sharing use cases. Since our founding in 2015, Immuta has now become the leader in cloud data access control. That comes by applying our expertise in engineering, security, ethics, and law. But, more importantly, it requires a relentless focus on our customers' needs. Immuta's customers understand that data is the most critical asset for innovation. Secure, democratized, self-service access to cloud-based data is an imperative to accelerate business intelligence, data science, and data sharing outcomes. -- Immuta has been recognized by Forbes as a top American startup employer, by Inc. Magazine as one of the best workplaces, and by Fast Company as one of the top 50 most innovative companies -- Customers include Aon, Credit Suisse, Daimler, S&P Global, U.S. Army, and Atlassian. Over half of the top banks now use Immuta - Partners include Databricks, Snowflake, AWS, Azure, Google Cloud, and Starburst -- $169 million in total venture capital funding. Investors include Greenspring Associates, March Capital, Ten Eleven Ventures, Intel Capital Corporation, NGP Capital, DFJ Growth, Dell Technologies Capital, Citi Ventures, Inc, Wipro Ventures, and Okta Ventures - Major offices in Boston, Massachusetts; Columbus, Ohio; and, College Park, Maryland YOUR ROLE... We are seeking a knowledgeable Application Support Engineer to monitor and maintain the efficiency of our software. In this role, your duties will include working as part of the product engineering team and collaborating with cross-functional colleagues in Customer Success. You will also be required to provide complex problem solving support to our clients as the last line of defense using extensive knowledge developed by being a critical member of the product engineering team. To ensure success as an Application Support Engineer, you should possess extensive experience in providing application support in a fast-paced environment as well as deep engineering talent. Top-Notch Application Support Engineers distinguish themselves by being proactive and digging in to solve problems without the need for further escalation. YOUR DAY-TO-DAY WILL INVOLVE... *Providing real-time support for our customers and resolving customer issues. *Providing timely, well-communicated updates and performing root cause analysis. *Performing analyses on software application functionality and suggesting improvements. *Collaborating with our Product Engineering teams to build new features and fix bugs. -*Partnering with the Product Engineering team, internal users, and customers to improve application performance. *Working with our Product Deployment squad to improve our cross-cloud deployments using Kubernetes, Helm, and Docker. *Documenting and improving processes. SOME THINGS WE CONSIDER IMPORTANT FOR THIS ROLE... *Willingness to work off-hours to support client migrations and installs. -*This role will be asked to occasionally work nights and some weekends. You will be able to shift your schedule to ensure proper work life balance . *Advanced proficiency in determining the causes of application errors and repairing them. *Demonstrable experience as an Application Support Engineer in a related field is a big plus. *Advanced knowledge of front end and back end programming languages, such as C++, SQL, Angular, Java, Javascript, and Python. *Excellent communication skills. *A passion for solving complex problems. -*The equivalent of a Bachelor's Degree in Software Engineering, Computer Science, Information Technology, Information Systems, Computer Engineering, or similar. Benefits At Immuta, our goal is to help bridge the gap between personal and professional growth, so that our team members can be well and thrive personally and professionally. After all, great professional success stories rarely happen without great personal success stories! Our generous benefits package includes: - 100% employer paid Healthcare (Medical, Dental, Vision) premiums and deductibles for you and your dependents (including Domestic Partners)- 100% employer paid mental wellness platform for you and your dependents - Stock Options - Wellness perks (100% employer paid Whoop fitness band and subscription)- Paid parental leave (Both Maternity and Paternity)- Unlimited Paid time off - Learning and Development Resources Immuta provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, national origin, marital status, age, disability (including disability due to pregnancy) or genetics, protected veteran status, or any other characteristic protected by law. Immuta complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment. NOTICE TO THIRD PARTY RECRUITERS: Immuta does not accept candidates from third party recruiters. All candidates submitted through are considered to be submissions by the candidate and no submission will obligate Immuta to pay any third party for the referral or hiring of a candidate.

Keywords: Immuta, Columbus , Software Engineer - Application Support, IT / Software / Systems , Columbus, Ohio

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