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PC Support Technician

Company: Worldwide Tech Services
Location: Columbus
Posted on: November 26, 2022

Job Description:

Job Summary - The PC Support Technician is an intermediate position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. - May support Desk Side Support. Interacts directly with clients to address technical issues and respond to them timely and accurately. Responsibilities -

  • Provide customer support for designated equipment
  • Answer client questions in a professional manner
  • Accept and deliver all service calls assigned within the established service level agreement for each client
  • Meet established customer service satisfaction criteria as outlined in established guidelines and policies
  • Complete all administrative tasks associated with each call as documented in established policies and guidelines
  • Complete real time reporting of all calls as documented in established policies and guidelines
  • Follow various established policies, guidelines, and documents relative to the successful delivery of service for each client
  • Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements
  • Report all time, mileage, and other requirements in an accurate and timely manner
  • Understand all Safety policies and guidelines and works within the guidelines of policies on a daily basis
  • Other duties may be assigned to meet business needs
  • Additional requirements may exist if offer of employment is extended Requirements - Education and Experience:
    • Typically requires technical school certification or equivalent and 1-3 years of relevant experience - Certifications and/or Qualifications:
      • Maintain all required OEM Certifications as directed by Management
      • Knowledge of relevant software and hardware
      • Valid Driver's License and reliable transportation with valid registration and adequate insurance
      • Must meet all background requirements on an annual basis or as business needs require Skills:
        • Ability to communicate regarding technical issues with clients
        • Ability to drive to client locations
        • Ability to work overtime as required
        • Ability to drive long distances, and occasional overnight assignments within other geographies
        • Ability to lift and or move various computer equipment up to 50 lbs.
        • Must be able to pass annual criminal and motor vehicle background
        • Ability to pass agility test at hire or at time of internal transfer and every 3 years thereafter
        • Must own a basic repair tool kit

Keywords: Worldwide Tech Services, Columbus , PC Support Technician, IT / Software / Systems , Columbus, Ohio

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