Level II Help Desk Technician

Location: Columbus
Posted on: April 23, 2024

Job Description:

SmartSource is in need of a Level II Help Desk Technician for a 6+ month contract opportunity located in Columbus, OH.

Job Type: Contract

Duration: 6+ months

Location: Columbus, OH

Pay Rate: $20/hour

Hours: Must Be Flexible working 2nd or 3rd shift

(ROUGH ESTIMATE HOURS): 2nd shift: 2:30PM-11:30PM or 3rd Shift: 10PM-6:30AM

Job Description: We need someone who has a solid background troubleshooting Windows based users on a Level II basis. Please make sure to pay close attention to the hours:

Hours: Must Be Flexible working 2nd or 3rd shift

(ROUGH ESTIMATE HOURS): 2nd shift: 2:30PM-11:30PM or 3rd Shift: 10PM-6:30AM

This is all over the phone support so if you are interested in working a hands on position this position is not for you. We need a person who can supply software troubleshooting support over the phone in a Windows 7 and AD environment. Hardware support on Tablets, Desktops and Laptops are required. Server background with adding and deleting users and supplying level II support is what is required.

Job Qualifications

- Must be willing to take a background test upon an offer being made

- A+ or MCP certifications are a huge plus.

- 3+ years’ experience working in the IT Field

- Must have Help Desk background!!! NOT ONLY HANDS ON BUT HELP DESK!!!!!

- Solid Windows XP/Windows 7 software troubleshooting background is required

- Solid hardware support background on Tablets, Desktops and Laptops

- Knowledge of Microsoft Active Directory Administration

- Basic understanding of Networking Protocols to aid troubleshooting (TCP/IP, DNS, DHCP etc.)

- Must have excellent communication, presentation and documentation skills.

To be considered, please send an updated Word resume to Amanda: mcampos@smartsource-inc.com

Keywords: , Columbus , Level II Help Desk Technician, IT / Software / Systems , Columbus, Ohio