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(8) Entry Level Help Desk Technicians

Location: Columbus
Posted on: May 23, 2018

Job Description:

We are seeking 8 Level I Help Desk Technicians for a 6+ month opportunity located in Columbus OH. We DO NOT WANT PEOPLE WITH years of experience. A year experience works out fine.







Job Type: Contract



Duration: 6+ months



Location: Columbus, OH



Pay Rate: $15/hour



Start Date: 1/5/15



Hours: Must Be Flexible working 2nd or 3rd shift



(ROUGH ESTIMATE HOURS): 2nd shift: 2:30PM-11:30PM or 3rd Shift: 10PM-6:30AM







The responsibilities are as follows:



- Ensures customer satisfaction by following up to ensure problem resolution; approaching problem solving from an overall solution perspective; resolving issues in a timely, respectful, considerate and concerned manner



- Strong interpersonal/customer relations skills



- Ability to maintain customer focus in the midst of difficult circumstances



- Excellent analytical, problem solving and trouble shooting skills



- Possess an energetic and enthusiastic approach to deliver superior customer service



- Receive incoming client calls



- Provide technical support and assistance to customers using computer hardware, standard desktop applications or client software applications



- Apply technical expertise to troubleshoot technical problems of call levels of complexity and provide resolution to reported issues



- Act as a liaison between clients or customers and other client IT organizations or external IT vendors



- Document all IT trouble tickets as they occur. Escalate to appropriate IT staff, and follow up as needed to ensure immediate resolution of critical issues.











Job Qualifications



- Must be willing to take a background test upon an offer being made



- 6 Months-1 years’ experience working in the IT Field



- One year related experience in technical support or customer service in a call center environment



- A+, MCP, MCSE, CNE or Network+ Certifications are a very big plus



- Ability to troubleshoot hardware, software and network related problems



- Strong hardware and network connectivity trouble shooting skills via phone and remote access



- Solid knowledge of Microsoft XP/7 operating system and Windows Server







All Pluses:



- Microsoft standard desktop applications including Word, Excel, PowerPoint, Visio and Outlook



- Knowledge of Microsoft Active-Sync to configure mobile devices (iPhone and Android)



- Internet Explorer troubleshooting



- Basic Printer troubleshooting



- Active Directory



- Remote Assistance tools (Symantec, pcAnywhere, RDP)



- Laptop security (McAfee Endpoint Encryption)



- Virus/Malware removal (McAfee)



- Citrix/Terminal Services



- Software/Package Deployment (Altiris)



- Fundamental understanding of networking including TCP/IP, WINS, DNS, Enterprise Firewall and VPN



- Ticketing systems (Remedy, Service Now, FrontRange, HEAT)



- Must have excellent communication, presentation and documentation skills.







To be considered, please send and updated Word resume to Amanda: mcampos@smartsource-inc.com.

Keywords: , Columbus, (8) Entry Level Help Desk Technicians, IT / Software / Systems, Columbus, Ohio

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