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Technical Support Specialist

Company: Teleperformance
Location: Columbus
Posted on: September 15, 2018

Job Description:

Technical Support Specialist Job Summary We are excited to announce our new pay plan! Our Tech Support Representatives will now earn $13/hr at the conclusion of training ,plus the opportunity to for pay increases within your first year!You could make an additional $200+/mo with our average performance incentives!We offer benefits including health, dental, vision, 401k, PTO and many more options to choose from. We look forward to speaking with you!About the position;Demonstrate advanced product knowledgeResolve customer issues on the first callOpen and manage trouble ticket system Patient, courteous and friendly Demonstrate a positive attitudeAddress and solve technical problems Adhere to all work schedule assignments. Abide by and support management directivesAdhere to all Teleperformance policies Duties/Responsibilities Your ResponsibilitiesHandle and carefully respond to all customer inquiries by building excellent rapport & confidence, identifying their needs, and taking strategic action in a timely manner Provide excellent customer service through active listening on every interaction while adjusting support approach to accommodate all levels of customer experience Troubleshoot mobile technology, equipment and system problems while educating the customer on support options and steps being taken to resolve the issue Work with confidential customer information and treat it sensitively Aim to resolve issues on the first call by being proactive and demonstrating advanced product knowledge Use software to source and input customer data accurately as related to the inquiry Qualifications: RequirementsOver 18 years of age Ability to type 25 wpm High School Graduate or GED Basic computer aptitude in Windows and/or Mac Ability to listen to and understand callers concerns Ability to speak clearly in English and avoid use of jargon/slang Ability to read and write English clearlyWe Highly Prefer: 6 months call center and/or tech support experience Logical problem-solving skills, ability to multi-task, and ability to utilize the client approach to troubleshooting Organization and work prioritization skills Continuously demonstrate a high sense of urgency, and perform under pressure Proficiency with desktop computer systems Availability to work various shifts Proven oral & written communication skillsBeing One of Our PeopleIt is our mission to always provide an environment for our employees that promotes happiness from the inside out. When you work with us, you are valued and inspired to learn, to teach, and to grow. We want you to come to work motivated to and proud to be on our team. That s why we continually invest in creating outstanding work experiences and endless development opportunities. We want you to be and feel at your best, always.Teleperformance is an Equal Opportunity EmployerAssociated topics: assist, information technology, patient, service, support analyst, systems administrator, technical, technical support, technician, technician i

Keywords: Teleperformance, Columbus , Technical Support Specialist, IT / Software / Systems , Columbus, Ohio

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