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Technical Support Analyst III

Company: Sacrum Technologies LLC
Location: Columbus
Posted on: July 15, 2019

Job Description:

At SACRUM Technologies, what we do here changes your WORLD! Come let us make it happen! You will not go wrong- We only believe in building great teams TOGETHER to deliver great results. Technical Support Analyst Level III Tech and MAC skill set would be a plus Job Summary Under remote supervision, administers, analyzes, andor supports information systems operations and provides technical direction and recommendations to improve utilization. Performs a broad-spectrum of onsite and remote Microsoft Windows Server, Network, and PC-related end user support to a defined region of the corporate environment (including new technology roll-outs and deployments, 1st and 2nd level troubleshooting, break-fix, and preventive maintenance). Provides BETA test software packages and Images while providing comprehensive feedback. Duties and Responsibilities Performs production support (Strong Level 2 and some Level 3) at field-based locations, following approved IT Guidelines. Generates innovative solutions by approaching problems with curiosity and open mindedness, using existing information to its fullest potential. Establishes high standards in managing and meeting project deadlines while delivering high-quality services and project artifacts. Builds working relationships within and between teams in order to elicit requirements from various personalities across organizational and geographical boundaries. Escalates problems and issues to the correct higher level of support. This includes service that exceeds response time, repair time, lack of parts, or any other issue that could impact customer satisfaction. Provides input to Area management in regard to IT system functioning, such as equipment needs, software needs and interconnectivity. Ensures software license compliance. Attends management meetings in assigned Area and provides interface with management regarding IT system functioning. Provides timely and accurate time and incident reporting to management, by utilizing the approved reporting software and procedures. Assists with BETA testing of software packages andor Image releases. Assists in the execution of all testing activities and providing test data as required for all testing (user roles and scopes, dummy data, etc.). Acts as a liaison between the end-user and Level 3 support for client's proprietary business applications. Performs deployment and turn-up activities as required by the business. Involves end users in processes of change to enhance buy in and usability of final product. Provides 24x7 on call support as required.

Keywords: Sacrum Technologies LLC, Columbus , Technical Support Analyst III, IT / Software / Systems , Columbus, Ohio

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