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Technical Writing Specialist

Company: NICE Systems
Location: Columbus
Posted on: August 17, 2019

Job Description:

Technical Writing Specialist Location Salt Lake City, UT or Columbus, OH The Technical Writing Specialist works collaboratively with a team to make reliable product information easy to find and apply so customers can work more independently and effectively. Primary responsibilities include construction and delivery of online help, release notes, and other technical documentation. This position is a customer advocate who understands challenges customers encounter and architects meaningful solutions to such challenges. As a Technical Writing Specialist, a Typical Day Might Include the Following Collaborate with subject matter experts to determine documentation needs. Write and edit online help, release notes, and other technical documentation. Prepare technical graphics and animations. Maintain documentation standards and keep abreast of current information by associating with professional individuals or societies or by reviewing professional publications, newsletters, e-mail, and Web sites. Provide input on product requirements and usability. Determine types of publications needed for each product. May test software for accuracy and usability. Create training materials for products and services. Perform other related duties as assigned. To Land This Gig You'll Need Bachelor's degree in Technical Communication, Communications, English, or related field, or equivalent work experience, required. 0-2 years of experience writing software documentation. Excellent oral and written communication skills. Strong interest in developing a career as a technical writer. Ability to manage time and workload. Comprehension of technical information and ability to explain it to multiple audiences. Ability to interview and obtain product information from subject matter experts. Proficiency with Microsoft Office. Some understanding of HTML. Background with localization preferred. Bonus Experience Single source authoring tools such as MadCap Flare or Adobe RoboHelp. XML, CSS, programming languages. ABOUT NICE inContact NICE inContact makes it easy and affordable for organizations around the globe to provide exceptional customer experiences while meeting key business metrics. NICE inContact provides the world s No. 1 cloud customer experience platform, NICE inContact CXone , combining best-in-class Omnichannel Routing, Workforce Optimization, Analytics, Automation and Artificial Intelligence on an Open Cloud Foundation. NICE inContact is a part of NICE (Nasdaq NICE), the worldwide leading provider of both cloud and on-premises enterprise software solutions.

Keywords: NICE Systems, Columbus , Technical Writing Specialist, IT / Software / Systems , Columbus, Ohio

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