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Helpdesk Manager

Company: Vernovis
Location: Columbus
Posted on: September 13, 2019

Job Description:

IT Operations Manager Columbus, Ohio Contract to Hire If interested, please email Jacob at Come join us: Vernovis is an Inc. 5000 boutique consulting firm, serving small and mid-sized businesses in the Cincinnati, Dayton and Columbus, Ohio areas. We help companies complete critical business initiatives that are championed by their Technology and Financial leaders. Additionally, we offer expertise in the Cybersecurity space. How we do it: We use a resource-based solutions model to deliver Subject Matter Experts who fill capacity and knowledge gaps and complete critical projects on time. This model works because, our consultants have sat in our clients' seats and understand the unique and pressing challenges they face. Summary: We have a client looking for a qualified IT Operations Manager to join their team. You will be responsible for leading a technical team to provide service and support to the infrastructure, end points, users, and some data platforms. Here s what you ll do:

  • Manages a team of support personnel who troubleshoot and resolve IT issues.
  • Plan, prioritize and coordinate IT Operations activities to ensure maximum issue resolutions in minimum time.
  • Tool selection and process improvements to optimize service and staff performance.
  • Manages subordinate staff in the day-to-day performance of their jobs.
  • Ensures that project/department milestones/goals are met and adhering to approved budgets. Here s what you ll have: The ideal candidate will have a solid understanding of end user assistance and will possess the following skills:
    • 4+ years working in IT Operations (infrastructure)
    • 2+ years managerial experience
    • Team management skills The Vernovis Difference:
      • Vernovis offers Health, Dental, Vision, Voluntary Short & Long Term Disability, Voluntary Life Insurance, 401K Match, Holiday Pay and Bonus Pay to you.
      • Join our collaborative work environment so that we can all do our best work and learn from each other. Our core values fuel our decisions and guide our actions:
        • Integrity an uncompromising commitment to honesty and strong moral principles.
        • Collaboration a reliance on openness, knowledge sharing, focus and accountability to achieve shared goals.
        • Extraordinary Service a fundamental belief that we are in business to serve both clients and candidates in ways that exceed their expectations. If you enjoy troubleshooting and helping others, apply for this Help Desk Manager position today! Vernovis does not accept inquiries from Corp to Corp recruiting companies. Applicants must be currently authorized to work in the United States on a full-time basis and not violate any immigration or discrimination laws. Please see our website for additional opportunities in the Cincinnati and Columbus markets. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. - provided by Dice

Keywords: Vernovis, Columbus , Helpdesk Manager, IT / Software / Systems , Columbus, Ohio

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