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Patient Support Associate Onsite

Company: VIKTRE - Quantum Health
Location: Columbus
Posted on: October 18, 2020

Job Description:

Patient Support Associate Onsite - Quantum HealthAs a Patient Services Representative (PSR) you are a key member of a cross-functional team united by their devotion to serve others. You are the first point of contact for your patients, providers and medical office staff via phone or online inquiries. Apply your critical thinking to review claims, benefits, eligibility, perform provider searches or handle any other health-related questions. And because you sincerely care, proactively follow up with members to ensure their needs are met.--Bring your invaluable customer service experience as a restaurant server, retail salesperson, patient care coordinator or prior call center representative and our best-in-class training program will transform you into a healthcare warrior.How can you make a lasting impact??-------------- Provide empathetic, individualized guidance through the cost and complexity of healthcare?-------------- Conduct thorough research on behalf of members to resolve healthcare issues?-------------- Proactively identify and escalate issues to appropriate team members?-------------- Execute exceptional customer service to all you come in contact with including documentation using Quantum Health's systems and technologies?-------------- Embrace change as opportunity and contribute to Quantum Health's growth projectsWhat do you need to succeed??-------------- Critical thinking, independent worker?-------------- Thirst for continued education?-------------- Computer proficiency including using MS Office, navigating multiple programs simultaneously and accurate typing at speed?-------------- High school diploma or equivalent, bachelor's degree a PLUS--Full-time position requires successful completion, via testing, of 6 - 7 weeks of training Monday - Friday from 9:00 AM - 6:00 PM. Upon completion, assigned shifts will be within 10:00 AM - 10:00 PM, Monday - Friday as business needs dictateWhat's in it for you?

Keywords: VIKTRE - Quantum Health, Columbus , Patient Support Associate Onsite, Other , Columbus, Ohio

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