Patient Support Associate Onsite
Company: VIKTRE - Quantum Health
Location: Columbus
Posted on: October 18, 2020
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Job Description:
Patient Support Associate Onsite - Quantum HealthAs a Patient
Services Representative (PSR) you are a key member of a
cross-functional team united by their devotion to serve others. You
are the first point of contact for your patients, providers and
medical office staff via phone or online inquiries. Apply your
critical thinking to review claims, benefits, eligibility, perform
provider searches or handle any other health-related questions. And
because you sincerely care, proactively follow up with members to
ensure their needs are met.--Bring your invaluable customer service
experience as a restaurant server, retail salesperson, patient care
coordinator or prior call center representative and our
best-in-class training program will transform you into a healthcare
warrior.How can you make a lasting impact??-------------- Provide
empathetic, individualized guidance through the cost and complexity
of healthcare?-------------- Conduct thorough research on behalf of
members to resolve healthcare issues?-------------- Proactively
identify and escalate issues to appropriate team
members?-------------- Execute exceptional customer service to all
you come in contact with including documentation using Quantum
Health's systems and technologies?-------------- Embrace change as
opportunity and contribute to Quantum Health's growth projectsWhat
do you need to succeed??-------------- Critical thinking,
independent worker?-------------- Thirst for continued
education?-------------- Computer proficiency including using MS
Office, navigating multiple programs simultaneously and accurate
typing at speed?-------------- High school diploma or equivalent,
bachelor's degree a PLUS--Full-time position requires successful
completion, via testing, of 6 - 7 weeks of training Monday - Friday
from 9:00 AM - 6:00 PM. Upon completion, assigned shifts will be
within 10:00 AM - 10:00 PM, Monday - Friday as business needs
dictateWhat's in it for you?
Keywords: VIKTRE - Quantum Health, Columbus , Patient Support Associate Onsite, Other , Columbus, Ohio
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