Senior Design/User Researcher
Company: Nationwide
Location: Columbus
Posted on: January 15, 2021
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Job Description:
If you're passionate about helping a Fortune 100 company drive
their strategy forward through innovative product development and
advancing strategic partnerships to protect customers (and their
pets), then Nationwide's Strategy and Corporate Development Office
might be the place for youJob Description SummaryDo you shine in at
least one core user experience (UX) competency? We have a passion
for creating exceptional experiences that have a real impact on
people---s live and futures. If you understand the value UX
provides in achieving strategic objectives and can articulate that
value to cross-functional teams and business partners, we want to
know more about youAs a Senior Consultant in the User Experience
organization, you---ll be viewed as an expert with the ability to
drive the delivery of outstanding customer experiences. In addition
to expertise in one core UX strength (experience strategy,
research, information architecture, interaction design, interface
design, front-end development, content strategy or design
operations), you---ll need to demonstrate a thorough grasp of a
couple others. It'll be important to have a deep understanding of
the design process and an ability to work in ambiguous discovery
phase of identifying the right problem to tackle and the detail
delivering desirable products. You---ll also have opportunities to
lead project teams to distill complex problems into clear solutions
that exemplify standard methodologies and encourage others.
You---ll need to be adept at articulating and defending design
decisions in a way that can be understood.Job DescriptionKey
Responsibilities: 1. Consults and collaborates with stakeholders,
product managers, technologists, UX peers and others across the
company to provide strategic, creative and technical direction.2.
Advocates for empathetic, human-centered design. Helps mitigate
risk by pursuing work based on insights and an understanding of our
users.3. Problem solves, thinks big, and explores divergent ideas
while understanding how to converge and build iteratively towards
the best solution.4. Designs and recommends innovative solutions
that balance customer needs with business viability and technical
feasibility.5. Participates in and facilitates idea-generating
sessions evaluating those ideas with regards to technical
feasibility, business viability and human desirability.6. Able to
think strategically and connect your work to a larger picture.
Helps everyone consider the end-to-end experience and connect the
dots.7. Mentors and guides the team in their craft and profession
to continually uplift the quality of our work.Reporting
Relationships: Reports to Manager/Director. May have opportunity to
manage a team based on organizational structure. May also have
opportunity to lead matrixed and virtual/project teams.Typical
Skills and Experiences: Education: Undergraduate degree in UX,
human-computer interaction, psychology, graphic design, information
science, communications or related field
preferred.License/Certification/Designation: N/AExperience:
Typically, eight or more years professionally practicing some
aspect of human-centered design.Knowledge, Abilities and Skills:
Excellent verbal and written communication skills. Comfortable
speaking publically to large groups and explaining design rationale
to other parts of the business. Ability to navigate multiple
partner groups, tell compelling narratives and influence others.
Owns work with minimal oversight. Very independent and
self-motivated. Can provide leadership for all aspects of the
design process, as well as areas outside field of
expertise.Skills/Competencies: Excellent communications skills
(written and verbal). Clear user experience design focus; proven
familiarity with emerging technologies and the ability to integrate
new technologies to user experience designs. Strong interpersonal
skills; ability to work effectively independently and as part of a
team. Proven project management skills; ability to perform well on
multiple concurrent projects and meet timelines. Strong research,
analytical, and troubleshooting skills.Staffing exceptions to the
above must be approved by the hiring manager---s leader and Human
Resources Business Partner.Values: Regularly and consistently
demonstrates the Nationwide Values and Guiding Behaviors.Job
Conditions: Overtime Eligibility: Exempt (Not Eligible) Working
Conditions: Normal Office Environment. Extended work hours may be
necessary during heavier volume work periods. Travel required as
necessary.ADA: The above statements cover what are generally
believed to be principal and essential functions of this job.
Specific circumstances may allow or require some people assigned to
the job to perform a somewhat different combination of
duties.marketing Full time
Keywords: Nationwide, Columbus , Senior Design/User Researcher, Other , Columbus, Ohio
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