Operations Associate

Company: Ryder System
Location: New Albany
Posted on: July 22, 2021

Job Description:

Current Employees:

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Summary

The Network Carrier Coordinator will manage 4th party relationships with Network Carriers to ensure SOP compliance, delivery performance, properly timed billing, and overall customer satisfaction.

Essential Functions

• Print delivery tickets for inbound trucks and fax them to Network Carriers
• Help manage inventories, taking calls from sites and customers regarding shipments.
• Research and update orders on Restoration Hardware’s “Ready to be Scheduled” (RTBS) report; work with Network Carriers to get orders scheduled
• Process Return Authorizations (RAs), RA Clarifications, Pending RAs, Not in iDirect RAs, etc. for all locations
• Manage the Open RA report (monthly)
• Research orders on the “Over 50” report (orders that have a delivery date 50 days old) either by obtaining a POD from the Network Carrier or conducting a follow up survey with the customer to confirm delivery; update system so we can invoice the client
• Respond to pending invoice questions from the Network Carrier Invoicing Team
• Validate and update complete dates in iDirect for orders that have a scheduled date
• Assist Operations Supervisor with building return trucks
• Serve as backup for Operations Supervisor’s phone and email

Additional Responsibilities

• Performs other duties as assigned.

Skills and Abilities

• Operations background (Logistics and/or Transportation)
• Meets corporate competency model requirements
• Organization skills
• Ability to understand and follow work procedures
• Communication skills (verbal and written)
• Ability to build professional relationships
• Practical Learning skills

Qualifications

• Bachelor's degree preferred
• One (1) year or more years related experience required

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\#INDexempt

Job Category: Supply Chain

Ryder is proud to be an Equal Opportunity Employer and Drug Free workplace. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

Job Seekers can review the Job Applicant Privacy Policy by clicking HERE. (https://ryder.com/job-applicant-privacy-policy)

Requisition ID: R28850

Job Type: Part time

Ryder operates behind the scenes, managing critical fleet, transportation and supply chain functions for over 50,000 customers, many of which make the products that consumers use every day. When you choose Ryder, you get access to industry-leading technology, one of North America’s largest fleet of trucks, an expansive infrastructure of maintenance facilities and warehouses, and some of the most talented people in the industry.

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Keywords: Ryder System, Columbus , Operations Associate, Other , New Albany, Ohio