Customer Service Representative (Remote Option) - Day Shifts

Company: Discover
Location: New Albany
Posted on: July 22, 2021

Job Description:

Discover. A brighter future.

With us, you’ll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it — we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.

Come build your future, while being the reason millions of people find a brighter financial future with Discover.

Job Description 

- First Year Incentive: up to $2K*

- Work from one of our offices in OH, UT, AZ or DE, or remote from home in one of those same states or IL

- Once you join the team, you will receive an office setup stipend of $250 in your first 30 days and enjoy monthly internet reimbursement of $60

*Great News! You are eligible for a cash bonus! Bonus is paid in the following increments within 30 days of the following milestones:

- $500 following 60 days employed

- $500 following 120 days employed

- $1000 following 365 days employed

To receive the bonus, you must be employed with Discover at the time of payment. Bonus payouts are less income tax and deductions.

Class Start Date: 8/23/2021

Shift Requirements: Day Shifts (Monday-Friday with weekends)

All shifts are listed in Eastern Standard Time

• 7:00 AM - 3:30 PM EST

• 7:30 PM to 4:00 PM EST

• 8:00 AM to 4:30 PM EST

• 8:30 AM to 5:00 PM EST

• 9:00 AM to 5:30 PM EST

• 11:00 AM to 7:30 PM EST

Starting Wage: Minimum of $16.00 per hour + 20% Weekend Premium Pay ?

Full Time Benefits

Our comprehensive benefits package starts day one and features insurance, financial planning support and excellent perks designed to help you reach your goals and live a rich, healthy life.

These include:

• Paid time off (at minimum, 20 personal days + 7 holidays per year)

• Medical/Dental/Vision/Life Insurance

• Tuition Reimbursement for eligible US based employees

• 401K with company match and fixed contribution

• Employee Stock Purchase Plan

• Full service cafeteria featuring Starbucks and subsidized Mindful options

• Access to fitness center

• Opportunities to volunteer in the community

• Development groups and training

• On-site Health Clinics

• Onsite Employee Assistance Program Counselors

• Discover Care@Work Family Assistance Program (Discounted childcare at participating centers, free care.com membership, and subsidized Backup Care Services)

• Perks at Work (access discounts from over 30,000 merchants, earning WOWPoints while you shop)

What You’ll Do

• Handle routine customer service inquiries and problems for one to three call type functions via telephone, digital or chat channels through effective communication and problems solving skills. These routine customer service inquiries require the use of standard screens, scripts and procedures.

• Navigate a computerized system for responding and/or troubleshooting to customer questions.  Must have excellent verbal communication and problem-solving skills, as well as being comfortable with multi-tasking, as needed.

How You’ll Do It

• Assists over 100+ customers per day by energetically engaging in a fast-paced, back-to-back call environment via phone, online or chat

• Brings empathy to customer inquiries about reward redemptions, customer information updates, card activations, making payments, processing lost or stolen cards, statement and APR inquires, and processes credit line increase and decrease requests

• Utilizes multiple systems to respond to, troubleshoot and document customer inquiries

• Leverages 2 standard screens, verbatim scripts and procedures

• Builds the Discover Financial brand by providing industry-leading care and innovative solutions

Qualifications You’ll Need

The Basics

• Strong verbal communication and problem-solving skills

• Ability to multi-task, as needed, to get the job done

Bonus Points If You Have

• High School Diploma or GED

• 1+ years of experience in related field

• A quiet workspace

• Internet service with a minimum speed of 5mbps

• Personal smartphone or a tablet

#INDDFS

#ZRDFS

#Remote

#BI-Remote

What are you waiting for? Apply today!

The same way we treat our employees is how we treat all applicants – with respect. Discover Financial Services is an equal opportunity employer (EEO is the law). We thrive on diversity & inclusion. You will be treated fairly throughout our recruiting process and without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status in consideration for a career at Discover.

Keywords: Discover, Columbus , Customer Service Representative (Remote Option) - Day Shifts, Other , New Albany, Ohio