Care Coordinator ($18/hr) w/ $500 sign on bonus
Company: quantum-health
Location: Dublin
Posted on: October 14, 2021
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Job Description:
Position Description Title Care Coordinator Location Columbus, OH Department Name Pod Operations Reports To Pod Manager Job Summary *** $500 SIGN ON BONUS *** Essential Roles and Responsibilities % of Time Spent Essential Tasks/Duties/Responsibilities 95 · Provide exceptional
customer service through inbound/outbound calls. · Offering empathetic and
individualized member guidance, work can include verifying
benefits; creating authorizations for treatment based on the
members’ health plan. · Asking probing questions
to recognize addition needs, including those beyond their
healthcare benefits and providing additional
resources/solutions. · Acting as advocates for
our members by communicating with network liaisons, medical and
finance staff at hospitals and physicians’ offices as an advocate
for our members; Investigating billing discrepancies and claim
issues. · Work in close
collaboration with Quantum Health nursing/medical staff and
identify when member should be connected with a QH nurse. · Care Coordinators must be highly
accountable by following-up and following-through to ensure our
members’ needs are met. The Quantum term for this is “Stick
With Them”. 5 · Participate in Quantum
Health's business growth projects as needed. Our process: At Quantum Health, we have Patient Service Representatives that
sit within our Pods in the Operations group. We operate Monday
through Friday from 8:30 am – 10 pm and have the following shifts
during that time: Our pay during training is $17.50 per hour and training is for 6
weeks. Upon completion of training, you will go up to $18.00 per
hour (plus shift differential if you have a shift that is eligible
for it.) Training is from 9 am – 6 pm for everyone for the first 6 weeks.
The first 3 weeks is classroom training and then you will take a
progress assessment to ensure you are grasping all the content. The
second 3 weeks is cultivation where you take live calls and have
support around you should any questions arise. You will also take
another progress assessment to ensure you are prepared to graduate
to the pods after that. You need to be able to pass both progress
assessments to continue on. Once training is completed, you are assigned a shift based on
business need. We will always try to
accommodate your preference but the most popular shifts/needs after
training are 10-7 and 11-8. After 6 months, you are eligible to
move to a different shift once one becomes available. Below is an outline of our interview process so you'll know what
to expect each step of the way. Step 1: Submit your Application Step 2: Recruiter Phone Screen Final Step: In-person interviews Quantum Health nurtures an award-winning, highly-engaging
culture that supports each member as an individual, provides
continuous development opportunities and career growth. Our work is
serious but our laid back, fun environment fuels each of our 1,400+
employees to make lasting impact on our members and families’
lives. We are the healthcare warriors for nearly 200 businesses and
their employees providing comprehensive guidance as they navigate
their self-funded healthcare plans. Our work cuts costs, maximizes
the benefits portfolio and achieves the best employee experience
for each medical situation. Quantum Health is an Equal Opportunity Employer Skills and Qualifications What’s In It For You?
Description
Care Coordinators are Healthcare Warriors™; they are helpers,
researchers, collaborators, investigators, problem solvers and
subject matter experts in health benefits navigation. They
provide guidance and advocacy services for clients, and work as a
conduit between members and service providers to assist them
through the complicated task of untangling the web that is
healthcare. They must possess a unique combination of skills that
include critical thinking, tech savviness, agility, empathy,
listening, and strong verbal and written communication
skills. This includes the ability to breakdown complex
situations and communicate them in easily understandable terms.
They must be intuitive and enjoy the thrill of solving
intricate puzzles, as well as, have a passion for understanding and
helping others through their unchosen healthcare journey is
essential.
Step 3: Assessments – please note you can conduct these
on site at our Headquarters if you don’t have accommodations to do
them at home.
Keywords: quantum-health, Columbus , Care Coordinator ($18/hr) w/ $500 sign on bonus, Other , Dublin, Ohio
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