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Credit & Returns Coordinator

Company: Mcnaughton Mckay
Location: Columbus
Posted on: November 22, 2021

Job Description:

Credit & Returns CoordinatorGeneral Summary:Resolves questions/problems arising internally or with the customer regarding returned materials and processes the related paperwork.Coordinates vendor returns resulting from customer RMAs.Maintains open OERM, PORM, and Exchange reports.Key Responsibilities:1.Interfaces with the Vendor, Inside Sales, Outside Sales, Engineering, CSRM Processor, and customer to determine the disposition of defective/returned materials.2.Processes all paperwork regarding returns/repairs including:Returned Materials Form, Return Goods Authorization (RGA) forms, repair purchase orders, and vendor debit memos.3.Negotiates with vendors for return authorizations on non-standard products.4.Researches and resolves inventory issues related to customer returns and affected inventory.Knowledge/Skills/Abilities:1.Associate degree or a recent pattern of continued education is required. In lieu of meeting the educational requirement for this position, 2 or more years of relevant customer service experience is required.2.At least two years of experience in a customer service role, interacting directly with both internal and external customers.3.Ability to work with minimal supervision:organizing, prioritizing and completing tasks at own initiative.4.Excellent interpersonal communication skills, both written and oral.5.Proven problem-solving skills, decision making, & multi-tasking skills.6.Proficient PC skills with knowledge of MS Office Products such as Excel and Word; including the ability to demonstrate typing or keyboard proficiency.7.Frequently lifts, carries or otherwise moves and positions product weighing up to 40 pounds unassisted when stocking, loading or unloading products.Typically bends, stoops and/or crouches on a regular basis from various heights to stock.8.Operates forklift: proper training and certification required.May also use material handling equipment (including pallet jack, dollies, and hand cart).by Jobble

Keywords: Mcnaughton Mckay, Columbus , Credit & Returns Coordinator, Other , Columbus, Ohio

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