Call Center Team Lead

Company: ROI Solutions
Location: Alexandria
Posted on: November 22, 2021

Job Description:

Team Leader/Supervisor - Call Center
Look for full-time employees only.
We are now offering work from home!! Must be in the Utah or Montana area.
We are in the People Business. What does that mean? It means we are constantly on the hunt for more of the best and brightest personalities to join our dynamic team. We think when it comes to customer service our agents should radiate our outgoing, friendly can-do attitudes. For the right person, that smile in their voice comes naturally. Sound like you? We want to speak with you!
ROI Solutions is a great place to be.....
Perks/Benefits
Full-Time Hours (Not hiring for part-time)
Work from Home
Competitive compensation with + commissions
Benefits, Health and Dental
Free lunch or food provided one day a week
Competitions and giveaways
Positive work environment
Structured advancement plan
Certified Partner of dailypay- WE PAY DAILY
Goals
Maintain a high quality score.
Offer world class customer service.
Show up as scheduled.
Partner with customer on resolving their issue
Responsibilities...
Team mentoring & coaching individual associates
Handle escalations
Daily Reporting and data entry
Continuously contribute towards process improvement
Desire to lead and take on responsibility
Qualifications
Understand how to coach and performance manage an agent.
Ability to operate multiple software platforms
Ability to go above and beyond
Attention to details
Customer service experience
General computer skills, M/S Office. Email, etc.
Spanish speaking a plus
Offices located in Lindon and American Fork, Utah
ROI Solutions is a leader in BPO/Call Center Management that hires inbound and outbound call center agents that provide support for over 55 major companies worldwide. We are looking to fill a variety of shifts and positions that service some of our most important clients Monday-Sunday! If you need an employer that can fit a schedule into your lifestyle needs and you're an excellent communicator on the phone, with a customer service first mindset then we would love for you to join our growing elite team.
We have positions that are Entry-Level, sales, technology and customer service. We are looking for team members that have experience in Call Center, Contact Center, Customer Service, Client Service, Customer Care, Tech Support, Help Desk Support, Inbound Sales, Web Chat, Sales and Service Calls, Technical Support, Business to Business inside-Sales, Account Management, or Multilingual Services.
Related keywords: customer service representative, customer service, call center, remote work from home, call center representative
Job Type: Full-time
Pay: $13.00 - $16.00 per hour
Benefits:
401(k)
Dental insurance
Flexible schedule
Health insurance
Vision insurance
Schedule:
8 hour shift
Education:
High school or equivalent (Required)
Experience:
Call Center Leadership: 1 year (Preferred)
Work Location:
Multiple locations
Work Remotely:
Temporarily due to COVID-19
Work Location: Multiple Locations

Required qualifications: At least high school diploma or equivalent or higher
Able to work from home
Access to personal devices for work: computer
Background check
Legally authorized to work in the United States
Preferred qualifications: Management skills: supervising employees
1+ year of experience in the customer service industry
Management skills: hiring and onboarding
Management skills: conducting performance reviews

Keywords: ROI Solutions, Columbus , Call Center Team Lead, Other , Alexandria, Ohio