Salesforce Administrator

Company: Mentorcliq
Location: Columbus
Posted on: November 23, 2021

Job Description:

What We NeedMentorcliQ is looking for a dynamic Salesforce Administrator to join our Business Operations team and help us further leverage the power and potential of Salesforce and Pardot. This role is not for an admin who just wants to handle support tickets, but rather is a great opportunity for a creative problem-solver who wants to bring-to-bear their Salesforce and Pardot skills to improve business processes across the organization and have the agency and impact to do so.AWhat You'll DoLead initial implementation of PardotManage Salesforce CRM and Pardot, including support requests and escalated administrative needs of users by providing prompt and complete resolution to technical challenges and business support issuesConfiguration of new and existing features including user management, roles/profiles, Permission Sets, custom objects, new page layouts, custom fields, formula fields, validations, workflows rules, email templates, Process Builder, Flows, Lightning Pages, Custom Metadata Types, Custom Settings, Managed PackagesAssist in solving business/customer issues through the CRM and Pardot solutions and ensuring data accuracy across the systemPartner with team leads to identify, scope, and prioritize improvements, system customization, and projects that solve critical business needsCommunicate new releases and updates to stakeholders and usersDevelop customized reporting and dashboards for all levels of the company, to support individual account executives up through the C-suiteWho You AreThe ideal candidate is someone who exemplifies MentorcliQ's values and brings their Ambitious, Thoughtful, Helpful, and Fun nature to work every day and in every interaction. You'll also bring:3+ years of experience with Salesforce CRM2+ years of experience with PardotPrior program management or process improvement experience, and strong project management skillsACertified Administrator, Advanced Administrator, or equivalent experienceCertified Salesforce Developer preferredExperience developing in Salesforce technologies such as Apex, Lightning Design, and/or Visualforce pagesExcellent verbal/written communication skills, including an ability to effectively communicate with both business and technical teamsA problem-solver mindset where you can be effective in situations with limited information, building a solution from first principles, and communicating it to teams and stakeholdersWhat's In It for YouCompetitive salaries and performance-based bonusesStock optionsHealth, dental, and vision plansPaid holidays, paid time off, and paid parental leave401k with employer matchCareer development and thoughtful internal mentoring programsCliQ Give program that provides 1:1 match on employee charitable donationsSwag store with fabulous MentorcliQ swagInnovative, inclusive and inspiring peopleA global team with the flexibility to work remotely, plus cool HQ in downtown ColumbusWho We AreMentorcliQ is a SaaS-based employee development platform that drives employee retention by connecting employees with the right person to help them excel at their company and in their career. The product consistently demonstrates 30 - 60% improvements in employee retention by connecting employees to meaningful relationships to get them the mentoring or coaching they need to succeed.AMentorcliQ's customers hail from 150 countries and 6 continents. Our global customers span a wide variety of industries, including healthcare, government, manufacturing, real estate, and banking. MentorcliQ customers continue to make MentorcliQ the highest rated employee mentoring platform on the market. We've also been the winner of several technology awards related to customer success, top HRMS technology and functionality, and corporate learning.AIt takes a dedicated team to make an impact this big. At MentorcliQ, we work hard, laugh a ton, innovate nonstop and our founders give the best high-fives in the biz! Here's who we are:Ambitious.APassionate. Committed. Focused. Resourceful. Amazing.AWhen customers ask if something is possible, the typical answer is yes, and then we help them figure out how it can be done.AThoughtful.Intentional. Innovative. Intuitive. Simplified. Strategic.AWe ship fast, but value quality over speed because customers have social capital at stake, and we like to make sure to measure twice, cut once.AHelpful.Responsive. Supportive. Dedicated. Knowledgeable. Accountable.AWe achieve extremely high customer satisfaction and retention by being ready and willing to help our customers not just use our software, but actually succeed.AFun.AKind. Cool. Positive. Creative. Collaborative.AWe want to be the best part of our customer's day. We strive to do that by making each touchpoint with our team a positive experience. When combined with a great product, it means customers rave about MentorcliQ.AMentorcliQ is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.by Jobble

Keywords: Mentorcliq, Columbus , Salesforce Administrator, Other , Columbus, Ohio