(USA) Member Specialist
Posted on: January 16, 2022
What you'll do...
Ensures area of responsibility is maintained in accordance with
Company policies and procedures by properly handling returns;
zoning the area; arranging and organizing merchandise; and
identifying shrink and damages.
Provides member service by maintaining exit areas; reviewing member
receipts; acknowledging the member and identifying member needs;
assisting members with purchasing decisions; assisting members with
Provides member service by maintaining self-checkout area;
resolving member issues and concerns; promoting Sam's Club products
and services; providing guidance and support to members regarding
self-service technology; processing member purchases; assisting
with payments, returns, refunds, and exchanges according to company
policies and procedures for different membership and payment types;
assisting members with transactions utilizing self-checkout
Assists with securing and safeguarding Sam's Club assets and
property by observing and communicating potential criminal activity
according to company policies and procedures; maintaining
paperwork, logs, and other required documentation; executing
emergency response procedures; and ensuring compliance with company
security and safety practices.
Assists with the training of Member Frontline Service associates on
company processes and procedures; teaching new technology and tool
functionality; delivering new program rollout training; and
providing continuous learning and process improvement
Complies with company policies, procedures, and standards of ethics
and integrity by implementing related action plans; using the Open
Door Policy; and applying these in executing business processes and
Completes work assignments and priorities by using policies, data,
and resources; collaborating with managers, co-workers, customers,
and other business partners; identifying priorities, deadlines, and
expectations; carrying out tasks; communicating progress and
information; determining and recommending ways to address
improvement opportunities; and adapting to and learning from
change, difficulties, and feedback.
Outlined below are the required minimum qualifications for this
position. If none are listed, there are no minimum
Outlined below are the optional preferred qualifications for this
position. If none are listed, there are no preferred
Customer Service, Retail experience including operating front end
equipment (for example, cash register), Working with mobile retail
1100 GRAND CENTRAL AVE, VIENNA, WV 26105-1049, United States of
About Sam's Club
Sam Walton opened the first Sam's Club in 1983 to meet a growing
need among customers who wanted to buy merchandise in bulk. Since
then, Sam's Club has grown rapidly, opening more than 600 clubs in
the U.S. and 100 clubs internationally. By offering affordable,
wholesale merchandise to members, Sam's Club helps make saving
simple for families and small business owners.
Sam's Club employs about 110,000 associates in the U.S. The average
club is 134,000 square feet and offers bulk groceries and general
merchandise. Most clubs also have specialty services, such as a
pharmacy, an optical department, a photo center, or a tire and
Sam's Club is an Equal Opportunity Employer - By Choice. We believe
we are best equipped to help our associates, customers and the
communities we serve live better when we really know them. That
means understanding, respecting and valuing diversity - unique
styles, experiences, identities, ideas and opinions - while being
inclusive of all people.
All the benefits you need for you and your family
* Multiple health plan options, including vision & dental plans for
you & dependents
* Free Membership and discounts in fresh produce
* Financial benefits including 401(k), stock purchase plans, life
insurance and more
* Paid education assistance with college degrees through our Live
Better U program
* Parental Leave
* Pay during military service
* Paid time off - to include vacation, sick leave and parental
* Short-term and long-term disability for when you can't work
because of injury, illness, or childbirth
Eligibility requirements apply to some benefits and may depend on
your job classification and length of employment. Benefits are
subject to change and may be subject to specific plan or program
terms. For information about benefits and eligibility, see
Frequently asked questions
* On average, how long does it take to fill out an application?
On average, it takes 20-30 minutes to complete your application for
the first time. Subsequent applications will take less time to
apply as our system saves some of your application information.
Please note that some positions require the completion of
assessments in order to receive consideration for that role. Those
would take additional time.
* Can I change my application after submitting?
No, you cannot change your application after submitting, so please
make sure that everything is finalized before you hit the submit
* How do you protect my personal information?
Processing of information on paper is minimal, and Walmart
processes application information using an applicant tracking
system (ATS). Access to the data within the ATS is restricted to
authorized personnel, and the system itself is held to high
security standards by Walmart.
* What are the recommended Internet Browsers for applying for open
* Internet Explorer 8.0+
* Firefox 4.0+
* Safari 4.0+
* Chrome 12+
See All FAQs
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