Lead, Credit Services - Payments

Company: SPECTRUM
Location: Columbus
Posted on: January 16, 2022

Job Description:

JOB SUMMARY
The Lead, Credit Services is the primary contact for Credit Services ' team questions and customer escalations. They provide expert support as it relates to troubleshooting Credit Services issues and/or handling complex customer inquiries and assists Supervisor/Managers with oversight of daily department work activities. Assignments are broad in nature and often require originality and ingenuity. Works under minimal supervision.

MAJOR DUTIES AND RESPONSIBILITIES
Actively and consistently supports all efforts to simplify and to enhance the customer experience.

Provides support to supervisors/managers and assists them in monitoring the performance of team members.
Adapts procedures, processes, tools, equipment and techniques to accomplish the requirements of the position.

Actively Participate in ongoing projects and be proactive in providing feedback and solutions.

Identifies and presents opportunities for improved operational procedures and customer satisfaction both internally and externally to the department supervisor and manager on an ongoing basis.

Works closely with representatives and assists with briefings, trainings, or other coaching opportunities as needed. Provides feedback to supervisor/ manager as appropriate.

Observes associates/specialists to ensure adherence to company policies and procedures, reporting discrepancies back to the supervisor / manager for follow up.

Remains current and knowledgeable on every aspect of credit services.

Active in building a positive team environment.

Perform other duties as assigned.



REQUIRED QUALIFICATIONS
Skills / Abilities and Knowledge
Ability to read, write, speak and understand English
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
Ability to write reports, business correspondence, and procedure manuals.
Ability to effectively present information and respond to questions from leaders, clients, customers, and the general public.
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
In depth Knowledge of the ICOMS and/or CSG billing systems, extensive knowledge of billing cycles and cross divisional procedures. Industry specific billing system knowledge preferred.
Demonstrated working knowledge of computers, spreadsheet and word processing software is required.
Ability to consistently meet multiple deadlines
Possess good verbal, written and interpersonal communication skills with internal and external customers.

Requires self-motivation, accuracy, problem solving and the ability to perform effectively in a fast paced multi-tasking environment.
Knowledge of Microsoft Excel and Office a must
Experience in banking industry preferred

Education
High school diploma or general education degree (GED)

Related Work Experience Number of Years
Related experience in similar field and/or training 4+
Experience dealing with and resolving difficult and escalated issues 3+
Experience in collections or customer service preferred. 3+
Operational knowledge of Sales & Customer Service is preferred. 3+

WORKING CONDITIONS
Office environment


Charter Communications is an Equal Opportunity Employer - Minority/Female/Veteran/Disability CCO104 297223 297223BR

Keywords: SPECTRUM, Columbus , Lead, Credit Services - Payments, Other , Columbus, Ohio