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Senior Solutions Architect (Tanzu Observability by Wavefront) - Opportunity for Working Remotely

Company: VMware Global
Location: Columbus
Posted on: January 16, 2022

Job Description:

Why will you enjoy this opportunity?Do you like working on selling and developing solutions for customers that are using AWS/Azure/GCP, with potential applications on K8S? -Do you have a passion for DevOps and Operations surrounding the new unit of measure on the public cloud - Applications? -Tanzu Observability by Wavefront (SaaS based offering) a core component of VMware's leading-edge Modern Apps Platform BU is looking for a seasoned, highly technical, and customer friendly candidate to work with customers on managing their applications and the services that application uses (such as EKS/RDS/SQS/Aurora - similar combinations on Azure and GCP).As part of the role, you not only understand the customer's business and technical needs and increase Wavefront's SaaS usage ("sell") but also become the customer's key technical advisor for operations on public cloud, app management (DevOps), and K8S.What type of work will you be doing? What assignments, requirements, or skills will you be performing on a regular basis?As a new member of Wavefront's Solution Architect (known as SVE internally) team you will:Engage regularly (daily) with customers using Wavefront to help accelerate the realization of their business and technical objectives through successful use of Tanzu Observability.Ensure customers are using key Wavefront use cases properly and efficientlyCultivate key relationships with technical stakeholders at customers through continuous engagement, focusing on delivering positive solutions, meeting their business outcomes, and ensuring a seamless customer experience.Customer Champion and advocateServe as the first line of contact in existing customers for features, use, how-to, solutions development.Proactively identify risks to the customer achieving their stated business goals and work with the Wavefront team to build a risk mitigation planBuild deep relationships with people within customer environments at not only the technical level but also the business levelNew use case and solutions developmentDeveloping new use cases based on customer interaction and market trends (not just identify but also build out prototypes as needed)Working with product management and engineering to ensure speedy development and release on WavefrontAdoptionEnsuring rapid time to value by timely and successful user training on existing and new featuresPiloting POCs and betas as needed to expand usage of WavefrontProactively review customer consumption to help customers optimize their investment and grow Wavefront businessLead up-sell efforts by identifying additional use cases and positioning new solution offerings to clientsEvangelismDevelopment of blogs, opensource contribution, etc - As a trusted advisor to several customers, you will learn about use cases, issues in operations and how to solve them. We expect this knowledge to be translated to blogs, talks at conferences, etc.What skills do we look for?Demonstrated track record of successfully managing complex customer relationships in a technology service industryExcellent communication skills, including with internal and external stakeholders and all levels of managementDirectly support critical customer concerns and deliver workshops to train customers, partners, and the fieldProven record of driving issues to resolution with great customer satisfactionAbility to manage multiple customer accounts, projects, and deadlines simultaneouslyWilling to be a hands-on contributor and a proactive team playerCustomer management / customer success experience preferably in SaaS organizationAbility to travel occasionally when needed and/or spend significant time interacting with customers remotely on solutions engagementsExcellent critical thinking and advanced troubleshooting skillsParticipate and partner with product development to help define and contribute to development of solutions based on customer requirementsWhat do we look for in your experience?Current or former Sales engineer / Solutions Architect is ideally suited or Customer Success Engineer or Professional Services experience2 years+ knowledge and hands on with AWS/Azure and/or GCP (Public cloud certifications a plus like AWS SAA, etc.)Knowledge of application architecture and its components (preferably some knowledge of programming language like Python/Java/etc.Knowledge of DBs like mySQL/Postgres/RDS, Redis, etc.Knowledge of technologies like Kafka, etc.Knowledge of application life cycle and management (error budgets, CI/CD operations, etc)2+ years of K8S experience a strong plus. (CKA ideal)Bachelor's Degree in Computer Science, Engineering, Mathematics, related field, or equivalent experienceWhat are the benefits and perks of working at VMware?You and your loved ones will be supported with a competitive and comprehensive benefits package. Below are some highlights, or you can view the complete benefits package by visiting .Employee Stock Purchase PlanMedical Coverage, Retirement, and Parental Leave Plans for All Family TypesGenerous Time Off Programs40 hours of paid time to volunteer in your communityRethink's Neurodiversity program to support parents raising children with learning or behavior challenges, or developmental disabilitiesFinancial contributions to your ongoing development (conference participation, trainings, course work, etc.)Wellness reimbursement and online fitness and wellbeing classesThis job may require the candidate to comply with travel restrictions and/or work from a facility that requires full vaccination prior to entry. Further, depending on various factors, including legal challenges to the Executive Order on Ensuring Adequate COVID Safety Protocols for Federal Contractors, VMware may require employees to be fully vaccinated effective January 18, 2022.Category : Engineering and TechnologySubcategory: Software EngineeringExperience: Manager and ProfessionalFull Time/ Part Time: Full TimePosted Date: 2022-01-03VMware Company Overview: At VMware, we believe that software has the power to unlock new opportunities for people and our planet. We look beyond the barriers of compromise to engineer new ways to make technologies work together seamlessly. Our cloud, mobility, and security software form a flexible, consistent digital foundation for securely delivering the apps, services and experiences that are transforming business innovation around the globe. At the core of what we do are our people who deeply value execution, passion, integrity, customers, and community. Shape what's possible today at Employment Opportunity Statement: VMware is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: VMware is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at VMware are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. VMware will not tolerate discrimination or harassment based on any of these characteristics. VMware encourages applicants of all ages. Vmware will provide reasonable accommodation to employees who have protected disabilities consistent with local law.

Keywords: VMware Global, Columbus , Senior Solutions Architect (Tanzu Observability by Wavefront) - Opportunity for Working Remotely, Other , Columbus, Ohio

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