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Team Member

Company: YMCA of Central Ohio
Location: Columbus
Posted on: January 16, 2022

Job Description:

POSITION SUMMARY:This person will work directly with the Family Overflow Shelter as part of a team to resolve a Guest's housing crisis. This position is responsible for the daily operations of the Family Overflow Shelter Program and to ensure guests understand the services and supports being provided; works to provide a safe environment for guests. Acts as liaison between Case Manager, Intake Specialist and Guests and notifies Overflow Team Lead of crisis situations. Works a 40 hour week with occasional overtime, depending on assigned schedule and operational/facility need.QUALIFICATIONS:

  • High school diploma required, associate's degree preferred, plus 1+ years working with low-income population, or equivalent combination of education and experience.
  • Must have intervention skills to resolve crisis and non-crisis situations in a timely manner.
  • Must have the ability to assist in all aspects and operations of the YMCA Shelter/Overflow Program
  • Must have the ability to develop a rapport with individuals with special needs including people with mental illness, substance use and criminal histories.
  • Multi-tasking abilities
  • Training requirements:
    • Immediately upon hire: American Red Cross First Aid and CPR certifications, Non-Violent Crisis Intervention Training
    • Completion of Additional Shelter Services Training: customer service, community resources, cultural competency, child and elder abuse, sexual harassment, ethics mental health/substance abuse, motivational interviewing, trauma informed care, evacuation procedures, reporting and confidentiality.
      • Passionate belief in the Y's cause of nurturing the potential of all youth, supporting healthy living for all people and finding ways to help and support our neighbors.
        • Ability to relate effectively to diverse groups of people from all social and economic segments of the community.
        • Proven track record of developing authentic relationships with others.
        • Ability to foster a collaborative team approach to solving challenging situations.
          ESSENTIAL FUNCTIONS include the following, other duties may be assigned:
          • Thinks, communicates and behaves as a cause-driven leader and role model for other staff and members when it comes to desired staff behaviors; promotes youth development, healthy living, and social responsibility in all job-related functions.
          • Serves as the point person and works directly with all guests in Men's Overflow Shelter Program.
          • Performs daily procedures including but not limited to; phone operations, alarm systems, general cleaning needs of the facility, shift rounds, operational paperwork, clerical and/or filing work and computer data entry.
          • Controls access into the building by means of monitoring the entrance way during the hours for arrival and departure.
          • Communicates special guest needs to the Lead Overflow Team Member by means of a Daily Shift Reports, Incident Reports, verbal reports at shift change and/or via email and phone if determined necessary.
          • Responds to all guest and facility emergencies pursuant to established Emergency protocols.
          • Communicate effectively with other social service agencies to assist with referrals and providing information to the guests regarding other available services located within the community.
          • Assist with administering the Overflow Shelter Policies and Procedures in accordance with Agency Operating Procedures (AOP), CARF and Program, Review & Certification Standards (CSB).
            • This can include: interviewing and processing incoming guests for admissions and conducting exit interviews for discharging guests; responsible for bed count & bed list accuracy; ensuring facility/building safety; coordinating resources between other team members and Guests;
            • Provides Safety services throughout assigned shift, including but not limited to: entry/exit procedures, bed count, and emergency evacuation protocols.
            • Assists with input of guest information on various systems/computers and other filing as deemed necessary.
            • Participates in departmental and assigned association meetings, trainings, and special events.

Keywords: YMCA of Central Ohio, Columbus , Team Member, Other , Columbus, Ohio

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