Front Desk Supervisor
Company: TWIN TIER HOSPITALITY
Posted on: January 16, 2022
Job DetailsJob LocationDouble Tree by Hilton Worthington -
Columbus, OHPosition TypeFull TimeJob ShiftFirst/Day
Second/Afternoon Third/NightJob CategoryHospitality -
HotelDescriptionBASIC PURPOSE: Supervise the desk clerks to ensure
completion of essential duties necessary for an efficient Front
Desk operations.ESSENTIAL FUNCTIONS:Handle guest check-ins and
check-outs efficiently and in a friendly and professional manner.
(45%)Supervise desk clerks and work load during shift. Complete
shift check-lists as specified. (20%)Run accurate room status
reports in a timely manner and relay necessary information to
affected department and individuals. (5%)Update daily group
information; maintain and be familiar with future group files.
Monitor and prepare group requirements and relay necessary
information to affected departments and individuals. (5%)Print
cashiers report and verify balances. Verify all banks and deposits
accordingly. (5%)Monitor key control to maintain hotel security.
(5%)Respond to guest questions regarding the hotel. Know the lay
our of the hotel including all suites, parlors, meeting rooms and
all outlets' location and hours of operations. (5%)NON-ESSENTIAL
FUNCTIONS:Maintain good working relationships and open lines of
communication with all other departments.Train, cross-train, and
re-train (when necessary) all Front Desk Personnel.Assist Front
Desk and/or Front Office Manager when
necessary.QualificationsKnowledge and Skills:Education: High school
education or equivalent experience.Experience: 1-2 years
supervisory experience in a hotel or other customer relations
position.Skills and Abilities:Type a minimum of 35 wpm. IBM data
entry experience desirable.Ability to communicate in English.
Second language desirable.Ability to achieve positive guest
relations and maximize guest satisfaction.Ability to handle cash
and credit transactions.Ability to enforce all company rules and
SOPs.Supervisory skills.No. Of employees supervised: Three to four
employeesTravel Required: NoneHours Required: 6:30 a.m. - 3:00 p.m.
or 2:30 p.m. - 11:00 p.m. or as assigned; scheduled days and times
may vary based on need.Lifting/Pushing/Pulling/Carrying Describe
the type(s) of required lifting, pushing, pulling, and/or carrying
to include objects, weights and frequency.X_ No
Lifting/Pushing/Pulling/Carrying Required.Bending/Kneeling Describe
the typ(s) of required bending and/or kneeling to include when, why
and how often.XNo Bending/Kneeling Required.Mobility Describe the
type(s) of mobility required to include distances and % of time
involved.Move to copier and computer room to run reports and make
copies. (30-50 ft) 10% of 8 hours shift.Continuous Standing
Describe the reasons to include time period and frequency.Primarily
a stationary position at the Desk. Standing 90% of an 8 hours
shift.Climbing Stairs: XNo Climbing Required. Driving Describe type
of vehicle, distances, % of time involved and frequency. XNo
Driving Required. Work Environment Inside: 100% of 8 hour shift
Hearing: Critical XModerate MinimalExplain: Ability to communicate
with guests and staff.Vision: XCritical Moderate MinimalExplain:
Key control, cashiering, run and verify reports, etc.Speech:
Critical XModerate MinimalExplain: Ability to handle guest
relations and supervise staff.Literacy: XCritical Moderate
MinimalExplain: Ability to run and verify reports. Cashiering
duties.Chemicals/Agents: Describe any chemicals/agents to include
what they are, warnings and frequency of use.XNo Chemicals/Agents
Used.Protective Clothing: XNone Required.Equipment Operation List
type of equipment and frequency of use.(PMS system) 80% of time.
Copier 5%, fax machine 5%, printer 5%, switchboard 5%.
Keywords: TWIN TIER HOSPITALITY, Columbus , Front Desk Supervisor, Other , Columbus, Ohio
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