Front Desk

Company: Aqua-Tots Columbus Cleveland
Location: New Albany
Posted on: May 16, 2022

Job Description:

Job DescriptionNow hiring friendly, outgoing people who love working with kids! Our Front Desk Staff associates assist our families in day to day scheduling, questions, concerns, etc.They answer phone calls, interact with customers, and keep the facility clean and organized. Shift times include Monday-Thursday 8:00am-1:00pm or 4:00pm-8:30pm and Friday-Sunday from 8:30am-1pm. All employees work a set schedule each week.Perfect hours for students, Customer Service

• Greet customers when they come into the facility
• Communicate effectively with potential and existing customers
• Build relationships with families
• Handle customer complaints gracefully with a win/win outcome
• Report to manager if complaints are unresolved
• Lead by example for other staff members by using the customer-focused principle in every customer interactionDaily Duties
  • Uphold our Aqua-Tots Swim Schools Core Values
  • Implement the use of Aqua-Tots Swim Schools systems of procedures set forth for the front desk staff
  • Sell swimming lessons, birthday parties and related swimming merchandise
  • Answer phones with the proper Aqua-Tots Swim Schools greeting
  • Provide information about our facility, swim programs, and birthday parties
  • Give facility tours to new and existing customers
  • Register new/existing customers
  • Enter absences/schedule makeups
  • Prepare new customer Welcome Packets
  • Prepare new customer T-shirt, Bag and Aqua-Card
  • Process registration fees and tuition payments at time of registration
  • Obtain and verify paperwork from new families on the first day of lessons
  • Print Class Rolls for current water shift
  • Communicate to instructors absences and makeups recorded during current shift
  • Maintain Aqua-Cards and Aqua-Card bin
  • Fill out Certificates of Completion for all graduates
  • Take photos of all graduates with Ollie the Otter
  • Perform all duties as outlined on the daily shift checklist
  • Prepare cash deposits
  • Ensure facility safety and cleanliness
  • Opening or closing of facility
  • Stock snack bar, retail merchandise, office forms and supplies, and all promotional materialsPowered by JazzHRlHsmGIqcKC

Keywords: Aqua-Tots Columbus Cleveland, Columbus , Front Desk, Other , New Albany, Ohio