Front Desk Executive

Company: The Athletic Club of Columbus
Location: Columbus
Posted on: May 16, 2022

Job Description:

Job DescriptionWelcome to The Athletic Club of Columbus. We're so glad you've considered joining our team. As a Front Desk Executive, we want you to focus on what's most important – creating exceptional member experiences, one opportunity at a time. This is why we are centered on ensuring our team has a sense of belonging, knows they are valued, and are given the tools be successful.What You'll Do

• Provide outstanding customer service to our members, guests, and visitors
• Assist with reservations and reciprocal club program
• Resolve issues in a timely, friendly, and efficient mannerWhat You'll Bring
  • Ability to multi-task, make solid business decisions with minimal supervision and work well under pressure
  • Prior customer service experience including POS in a service provider industry/hospitality a plus
  • Previous software knowledge of Northstar and Vector Plus is desirable but not needed to applyWhat You'll Receive
    • Comprehensive benefits package
    • Free parking
    • Access to club amenitiesChart your own path and join our vibrant and energetic team!SALARY: $15/HR.Major Areas of Responsibility
      • Greet members, guests and visitors, while ensuring the lobby is safely monitored.
      • Monitor incoming calls and direct to appropriate department or assist with inquiries.
      • Manage reservation systems for restaurants, rooms, events, tickets, childcare, fitness classes, etc.
      • Stay abreast of daily club activities and programs.
      • Facilitate reciprocal club program for ACC members as well as visiting club guests.
      • Remain knowledgeable on Emergency Action Plans and facility troubleshooting procedures, ensuring proper follow up of incident reports.
      • Coordinate incoming mail, packages, shipments, as well as front desk inventory.
      • Utilize Northstar system for accurate recordkeeping of all sales activity.
      • Maintain cash drawer, coordinating change with accounting office.
      • Assist the Night Auditor with clerical responsibilities as needed.
      • Assist with other duties as assigned by the Director of Member Services or Front Desk Supervisor.The Athletic Club of Columbus (ACC) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.I understand that the ACC is an at-will employer and neither the completion of this application nor any other part of my consideration for employment establishes any obligation for the ACC to hire me. If I am hired, I understand that either the ACC or I can terminate my employment at any time and for any reason, with or without cause and without prior notice. I understand that no representative of ACC has the authority to make any assurance to the contrary.Powered by JazzHRCzn6lNgzb5

Keywords: The Athletic Club of Columbus, Columbus , Front Desk Executive, Other , Columbus, Ohio