Customer Relations Specialist
Company: BMW Group Financial Services NA, LLC
Location: Hilliard
Posted on: June 25, 2022
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Job Description:
BMW Shared Services is posting this position on behalf of BMW
Financial Services NA, LLC. We are looking for someone who loves to
deliver premium customer experience, is dependable, will arrive on
time for their shift and adhere to their daily schedule. If this is
you, read more about this position. BMW Financial Services NA, LLC
was established in 1993, supporting the sales and marketing of BMW
products. Subsequently, we have expanded beyond the leasing, retail
and commercial financing of a traditional captive-finance company
offering a broad variety of products tailored for the BMW, MINI and
Rolls-Royce customer. Be a part of our exciting growth by
expressing an interest in our Customer Relations Specialist
position located at our Hilliard, Ohio office. As a Customer
Relations Specialist, you are responsible for providing inbound
customer service for US customers through direct contact with
drivers, potential customers, and BMW employees. You are
responsible for accurately capturing customer interactions in
customer relationship management system. In addition, you are
responsible for adhering to call quality standards to help diffuse
difficult situations and drive customer satisfaction. As a
Specialist you are also responsible for identifying and escalating
customer issues to the appropriate team for resolution. As well as
responsible for adhering to company, department, section, and
personal scorecard standards and values to ensure Customer
Relations is positioned to provide a premium customer experience.
Part of your role is to remain knowledgeable about all BMW, MINI
and Motorrad products, policies, and procedures, customer
satisfaction and legal elements involved in customer matters. You
will escalate to management any potential difficulties in terms of
product and safety. As a Customer Relations Specialist your shifts
will vary between the hours of 9AM - 9PM on Monday - Thursday and
9AM - 6PM on Friday. Some evenings through the week will be
required. During the initial training period, you will be onsite
with your colleagues and trainer. Please note, this position is not
remote, but is hybrid between home and onsite. Relocation
assistance is not available. Join the BMW Financial Services team
and enjoy a high-performance benefits package which includes:
Company paid medical, dental and vision insurance Retirement Income
Account (RIA)Employee car program401(k) savings plan In addition to
our comprehensive benefits package, we offer a starting salary of
$20/hour, an annual bonus eligibility and shift premium for hours
worked after 6:00PM and on weekends. Even more so than the generous
compensation and benefits, the culture and values of BMW Financial
Services make it the ultimate working environment. These values
include such things as, Responsibility, Appreciation, Transparency,
Trust, and Openness. We allow these values to guide the way we
conduct ourselves and our business.What are you waiting for? Put
yourself in the driver's seat of your career and apply for our
Customer Relations Specialist today! Requirements: 6 - 12 months
Customer Service or Customer Relations Experience Preferences:
Bachelor's Degree 1 - 2 years Automotive Industry experience 1 - 2
years Sales
Keywords: BMW Group Financial Services NA, LLC, Columbus , Customer Relations Specialist, Other , Hilliard, Ohio
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here to apply!
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