Business Lending Rediness Advisor
Company: PNC Financial Services Group
Location: Columbus
Posted on: June 25, 2022
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Job Description:
Job Profile
Position Overview
At PNC, our people are our greatest differentiator and competitive
advantage in the markets we serve. We are all united in delivering
the best experience for our customers. We work together each day to
foster an inclusive workplace culture where all of our employees
feel respected, valued and have an opportunity to contribute to the
company's success. As a Product Acquisition Advisor Sr. within
PNC's Product Acquisition organization, you will be based remotely
within the Central and Eastern time zones. There will also be some
travel within this role.
Job Description
For a specific product group(s), engage internal partners to manage
pipeline, maximize sales and improve performance while identifying
opportunities to improve product sales and support.
Manage complex transactions to resolve any escalated issues by
utilizing cross-functional product expertise and deep credit
knowledge. Serves as an escalation point for complex client issues
including rate negotiation and coordinates response. Provides
product support in resolving client issues.
Coordinate with internal partners to assist in the development
and/or execution of product sales strategy. Delivers specialized
product training to sales and/or support organization.
Advise, decision, consult, and assist with implementation of
pipeline management improvements to drive effective sales results.
Supports sales process and assists in managing sales pipeline for
new and existing customers.
Suggests improvements and changes to better meet service client
needs and service level agreements. Participates in quality
management/risk management processes and monitors adherence to
policies and procedures.
PNC Employees take pride in our reputation and to continue building
upon that we expect our employees to be:
Customer Focused - Knowledgeable of the values and practices that
align customer needs and satisfaction as primary considerations in
all business decisions and able to leverage that information in
creating customized customer solutions.
Managing Risk - Assessing and effectively managing all of the risks
associated with their business objectives and activities to ensure
they adhere to and support PNC's Enterprise Risk Management
Framework.
Competencies
Accuracy and Attention to Detail - Understanding of the necessity
and value of accuracy and attention to detail; ability to process
information with high levels of accuracy.
Analytical Thinking - Knowledge of techniques and tools that
promote effective analysis and the ability to determine the root
cause of organizational problems and create alternative solutions
that resolve the problems in the best interest of the business.
Business Process Improvement - Knowledge of and ability to use
methods for identifying, evaluating, introducing and implementing
more efficient approaches to performing business related
activities.
Customer Support Policies, Standards and Procedures - Knowledge of
the organization's customer support policies, standards and
procedures and ability to guide customers on all company
interactions.
Customer Support Service Agreements - Knowledge of and ability to
adhere to existing customer support service agreements and the
associated support levels and activities.
Decision Making and Critical Thinking - Understanding of the issues
related to the decision-making process; ability to analyze
situations fully and accurately, and reach productive
decisions.
Effective Communications - Understanding of effective communication
concepts, tools and techniques; ability to effectively transmit,
receive, and accurately interpret ideas, information, and needs
through the application of appropriate communication behaviors.
Knowledge Of Product Line - Knowledge of methodologies, tools and
techniques for specific products; ability to develop product line
processes and strategies.
Sales Training - Knowledge of sales training methodologies; ability
to ensure that sales and sales management employees have the
knowledge and skills required to meet both tactical and strategic
sales objectives.
Solutions Development - Knowledge of and the ability to assess
customer needs and provide solutions for them.
Work Experience
Roles at this level typically require a university / college
degree, with 5+ years of industry-relevant experience. Specific
certifications are often required. In lieu of a degree, a
comparable combination of education and experience (including
military service) may be considered.
Education
Bachelors
Additional Job Description
Benefits
PNC offers employees a comprehensive range of benefits to help meet
your needs now and in the future. Depending on your eligibility,
options for full-time employees include medical/prescription drug
coverage (with a Health Savings Account feature); dental and vision
options; employee and spouse/child life insurance; short- and
long-term disability protection; maternity and parental leave; paid
holidays, vacation days and occasional absence time; 401(k),
pension and stock purchase plans; dependent care reimbursement
account; back-up child/elder care; adoption assistance; educational
assistance and a robust wellness program with financial incentives.
To learn more about these and other programs, including benefits
for part-time employees, visit pncbenefits.com > New to PNC.
Disability Accommodations Statement:
The PNC workplace is inclusive and supportive of individual needs.
If you have a physical or other impairment that might require an
accommodation, including technical assistance with the PNC Careers
website or submission process, please call 877-968-7762 and select
Option 4: Recruiting or contact us via email at
pathfinder@pnc.com.
The Human Resources Service Center hours of operation are Monday -
Friday 9:00 AM to 5:00 PM ET.
Equal Employment Opportunity (EEO):
PNC provides equal employment opportunity to qualified persons
regardless of race, color, sex, religion, national origin, age,
sexual orientation, gender identity, disability, veteran status, or
other categories protected by law.
California Residents
Refer to the California Consumer Privacy Act Privacy Notice to gain
understanding of how PNC may use or disclose your personal
information in our hiring practices.
Keywords: PNC Financial Services Group, Columbus , Business Lending Rediness Advisor, Other , Columbus, Ohio
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