Senior Applications Support Specialist - Remote

Company: HUB International
Location: Columbus
Posted on: June 25, 2022

Job Description:

Summary Of Position

Provide high level systems and application support to the business. Work with IT and business operations across diverse businesses to assess systems information needs and correspond with internal teams and external vendors to ensure resolution of key issues. Play an active role in the maintenance of key business systems across various platforms. Position is 100% remote.

Major Functions

Support Functions

• Serve as third level support for Enterprise Broker Applications and specialty applications
• Receive and respond to service requests and incidents in a timely manner, adhering to established SLA and OLA timeframes
• Review error logs; research and resolve problems
• Work with vendors and internal teams to research and resolve problems
• Identify recurring issues and provide solutioning to prevent future occurrences
• Responsible for maintenance of assigned systems including scheduled utilities
• Monitor application performance and develop recommendations for corrections and improvements
• Coordinate with Service Desk lead on introduction of new applications and accompanying Maintenance and Support SOPs
• Mentorship and cross-training of team members
• Develop training material, knowledge base articles, and support documentation for both the immediate team as well as the first level Service Desk team
• As required, coordinate activities with technical support staff and operations management
• Occasional weekend and after-hours support as required
  Basic Qualifications
  
  • 3 years' experience required working with and administrating backend/servers.
  • Working knowledge with the following technology domains: SaaS technologies
  • 1 - 2 years' experience required working with MS SQL, MS Office 365, and Powershell
  • 1 year experience working in a distributed network environment.
  • 2 years' experience working with end users and providing production support.
  • Strong organizational skills, detail oriented with the ability to handle multiple projects and priorities concurrently.
  • Excellent interpersonal skills required
  • Strong time management and organizational skills
  • Self-motivated and proactive team member who will utilize time efficiently, share knowledge, and be receptive to others' ideas
  • Desire to exceed customer expectations by providing world class customer service
    Preferred Qualifications
    
    • 3 years' experience administering a core Broker Management Systems preferred (Epic, TAM, Sagitta or AMS360).
    • 3 years' experience in the Insurance industry preferred.
    • 1 year experience developing test plans and data, testing and verification of results.
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      Department Information Technology
      
      Required Experience: 2-5 years of relevant experience
      
      Required Travel: No Travel Required
      
      Required Education: Some college (no degree)
      
      HUB International Limited is an equal opportunity and affirmative action employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations. The EEO is the Law poster and its supplement is available here athttp://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm.
      
      EEOAA Policy
      
      E-Verify Program
      
      We endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the US Recruiting Team toll-free at (844) 300-9193 orUSRecruiting@hubinternational.com. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.
      

Keywords: HUB International, Columbus , Senior Applications Support Specialist - Remote, Other , Columbus, Ohio