Client Operations Specialist
Company: Nesco Resource
Location: Columbus
Posted on: June 25, 2022
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Job Description:
Temporary Contract 3 to 6 MonthsLocation: Remotely from anywhere
but need to be available to work M-F 8-5 EST.Interview Process: MS
Teams CallWe are looking for attention to detail and ability to
follow directions effectively and efficientlyAs a Client Operations
Specialist, you'll be responsible for providing customer service
and managing the sales processes for an assigned team of Account
Executives. Your role is to assist with quoting, ordering, account
management, mailbox and call management, part requests, report
generation and order fulfillment. You'll become our AEs go-to for
pre-sales support functions, including pre-qualification of
accounts, product pricing, research, configuration and product
information.What you'll do:--- Connect with customers, partners and
internal stakeholders to solve problems in support of the
organization's sales requirements. This will require that you
prioritize and respond to incoming client calls and emails,
follow-up on all open client returns in a timely manner, follow
through to ensure orders are accurate, placed, fulfilled and
shipped and, all the while, keep the sales teams informed of
happenings within accounts.--- Prepare, manage and submit sales
quotes accurately into the appropriate quote entry system. Research
technical information on product requests and ensure access to
procurement.--- Manage pricing (agreement manager, contract module)
and work with vendors on special pricing. Ensure special bid
pricing is applied and correct cost is captured on every order
before order is released. You'll also be the one to ensure of
contract compliance, where necessary.--- Assist in special projects
for clients and our sales teams: providing reporting, requesting
and setting up new client sold-to's, bill-to's, and ship-to's,
assisting clients with web accounts and providing ad hoc status
updates.What you'll need:--- Bachelor's degree (B. A.) from
four-year college or university; or one to five years related
experience and/or training; or equivalent combination of education
and experience.--- Ability to effectively present information and
respond to questions from groups of managers, clients, other
teammates needed.--- Strong communication (verbal and written),
organization, problem solving and time management skills.--- Able
to build relationships and quickly develop trust with clients, as
well as internal personnel.--- Must be able to adhere to tight
service level agreements (SLAs) and be able to multi-task
effectively.
Keywords: Nesco Resource, Columbus , Client Operations Specialist, Other , Columbus, Ohio
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