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Fulfillment & Ecomm Coordinator

Company: OceanX
Location: Groveport
Posted on: August 7, 2022

Job Description:

Job Description OCEANX IS SEEKING A FULFILLMENT & ECOMM COORDINATOR FOR OUR FULFILLMENT OPERATIONS CENTER IN COLUMBUS OHIO.Who is "OceanX"OceanX is a tech-forward fulfillment partner for industry-leading beauty and wellness brands like Glossier, Madison-Reed, Athletic Greens, Seed, and more. OceanX helps clients deliver a premier customer experience while scaling fulfillment operations with a suite of DTC, B2B, and Amazon FBM/FMA services. These services include a modern fulfillment-as-a-service solution, a real-time business intelligence platform, and a dedicated client success team. With a 99.5% same-day ship, 99.8%+ order accuracy, and access to top-tier postage rates, OceanX sets the bar for what a premier 3PL Partner should offer clients.CultureMore than just great employees, we want to hire great people. We are going to be spending a LOT of time together, so we want you to know our expectations up front:• Smart, quick learner – we have lots of things we do and don't slow down too often• Gets things done – efficient and organized• We're a team – so everybody does the dishes, no lone rangers here• Excited to work on projects with lots of unknowns and devise elegant and maintainable solutionsJob Summary (Primary Function)The Fulfillment and ECommerce Coordinator has a primary responsibility for managing the intake, routing and follow-up of new client tickets handled by the Fulfillment Operations Special Projects team. This position also includes the management all activities related to inventory management and delivery of goods and services as may be required including oversight of filled intermediates arriving to the Fulfillment Centers (FFCs), kit production in a kit to order environment (KTO) and kit fulfillment at the FFCs. Manages low inventory liability along with balancing inventory at all OceanX Fulfillment Centers. Assists with client onboarding.Initial Responsibilities:• Evaluate client tickets submitted through Harbor/JIRA per the established guidelines and route to the appropriate team as part of the FF Ops Special Projects team.• Communicate as needed with external and internal teams to resolve ticket related issues.• Daily reporting and follow up of work in progress to drive toward meeting SLA• Ensuring timely and accurate update of tickets.Additional Responsibilities:• Efficiently plan, coordinate, expedite and deliver quality goods and services as directed within the forecast and budget.• Proactively communicate the status of orders, current or anticipated problems, and circumstances that may affect delivery, quality and/or price to internal stakeholders. • Utilizes and interfaces TPSynergy, a supplier collaboration tool (vendor portal), to manage delivery schedules and FFC inbound capacity.• Maintain any Key Performance Indicator as needed for FFC related measures• Creates and provides reporting to clients. • Proactively provides analytics to support clients in growing their brands.• Assists with client onboarding - work closely with CSS, Fulfillment and Client to ensure a smooth onboarding process.• Works toward a minimum average fulfillment rating of 97% with no aging of customer orders beyond 5 days.• Plan activities to ensure the availability of components, collateral, and all necessary packaging for product to meet assembly requirements and schedules.• Tracks individual part, intermediate or finished kit delivery, when required for kit to stock (KTS) and prioritization for both short-term and long-term requirements. • Work with suppliers to prioritize product in their facility, including 'hands on' activities in the plant. • Coordination of any User Acceptance Testing for projects that require Supply Chain involvement• Follows-up with fulfillment centers daily with greater focus on critical parts, intermediates and/or kits. • Establishes routine communication process among Planning / Quality / Sourcing / Product Development / etc. with strong initiative to drive results.• Performs data entry, item code attributes and BOM set up, revisions and maintenance along with analysis of delivery dates into database. • Coordinates and audits the strategic correctness review activity for product data and configuration throughout a product's lifecycle.• Manages and coordinates item configuration features and options within the Oracle ERP business system.• Responsible for accuracy of Oracle Item Master data as it relates to purchasing and manufacturing data, including BOM structure and item attributes.• May be assigned to lead special projects and/or assist manager as needed• Travel required. (Up to 15% domestically).• Regular and reliable attendance.• Reports to work on time; ensures work responsibilities are covered when absent; arrives to meetings and appointments on time. Adjusts work schedule as needed to accommodate business needs based upon operational schedules and fiscal calendars.Other Responsibilities:• Adheres to all company policies and procedures.• Other duties / responsibilities may be assigned to this position at the Manager or Director's discretion.Job Requirements (Evaluation Factors: Skills, Knowledge, Experience, and Ability)1. SkillEducation/Knowledge • Bachelor's degree in business, supply chain or technical discipline or equivalent experience preferred. • Experience & Navigation Skills in MRP planning systems. • Excellent verbal, written and interpersonal communication skills.• Highly organized.• Intermediate to Advanced computer skills. • Working knowledge and proficiency in Microsoft Office (i.e., Word, Excel, PowerPoint, Outlook, etc.) required.• Proficient in ERP / MRP systems (Oracle 11i preferred), MS Office Applications and intranet application (i.e., WebForm).• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ration, and percentages.• Encouraged to make process improvement of existing processes and take initiatives to make changes under minimum supervision.• Possesses a comprehensive knowledge of products, processes, and procedures in all interfacing departments. • Understands part manufacturing, processes, and general sequence of operations. • Requires sufficient demonstrated experience to immediately understand and proceed with the responsibilities of the position with minimal assistance. • Skilled negotiator and able to resolve disputes using tactful, diplomatic, and ethical methods. • Demonstrates positive behavioral skills and a high degree of self-motivation and initiative. • Ability to handle multiple tasks simultaneously and influence, motivate people.Experience• Requires at least three to six months on the job to become minimally proficient and understand various phases of the job.• One-year previous experience in procurement and/or supply chain preferred.Independent Action and Judgment • Makes independent decisions, based on policy and/or procedure, to facilitate execution of work.2. INITIATIVEComplexity of Duties • Prioritizes and plans work activities, coordinating projects, communicating changes and progress.• Adapts to changes in the work environment.• Manages competing demands.• Changes approach or method to make decisions to best fit the situation and is able to deal with frequent change, delays, or unexpected events.• Follows instructions and responds to management direction.• Takes responsibility for own actions.• Keeps commitments• Commits to long hours of work when necessary to reach goals/deadlines.• Completes tasks on time or notifies appropriate person with an alternate plan.• Displays original thinking and creativity by meeting challenges with resourcefulness.• Generates suggestions for improving work and develops innovative approaches and ideas. Supervision Received • Works under the general guidance of the B2B Order Management.3. EFFORTPhysical Demand• While performing the duties of this Job, the employee is regularly required to sit (90%); use hands to finger, handle, or feel and talk or hear (90%). The employee is occasionally required to stand and walk (10%); reach with hands and arms (50%). The employee must occasionally lift and/or move up to 10 pounds. • Responsibilities for Accuracy • 20% of time spent on detailed work.• Internal credibility issues could arise if errors are repeated.• Demonstrates accuracy and thoroughness.• Looks for ways to improve and promote quality, productivity, efficiency, and profitability.• Applies feedback to improve performance.• Monitors own work to ensure quality.Contact with Others • Daily contact with department members as well as regular contact with Director and B2B Order Management Manager and other members of the leadership team. Daily external contact with team members in other locations. • Must be professional and approach others in a tactful manner, treating others with respect and consideration regardless of their status or position.• Responds promptly to customer needs for service and assistance.• Follows through on commitments.• Accepts responsibility for own actions.Confidential Data • Has access to sensitive Client and Company information and procedures that require discretion.Mental and/or Visual Demand• Ability to apply common sense understanding to carry out detailed written or oral instructions. • Ability to deal with problems involving several concrete variables in standardized situations.• Specific vision abilities required by this job include close vision, color vision, and ability to adjust focus.4. WORKING CONDITIONSEnvironment• Exposed to normal office and industrial environment. While performing the duties of this Job, the employee is occasionally exposed to moving mechanical parts or moving machinery. The noise level in the work environment is usually moderate.5. SUPERVISIONExtent of Supervision • Directs and coordinates the operations of the brands you are responsible for.Each employee is expected to work in a cooperative manner with management/supervision, co-workers, customers and vendors.Salary: DOELocation: This position mandates that the incumbent works on-site at our facility in Columbus, OH.OCEANX, LLC OFFERS A GENEROUS BENEFITS PACKAGE TO INCLUDE:• 401 (k) w/Company Match• Medical, Dental and Vision Insurance• Company Paid Life and AD&D Insurance• Paid Holidays• Flexible Spending Program• Paid Time Off• Casual Environment• Tuition Reimbursement• Career Advancement Opportunities•And so Much More!HOW TO APPLY:If you would like to be considered for this excellent career opportunity, we encourage you to apply today!OceanX requires successful results of Background, Credit (if applicable) and Employment Checks as part of any conditional offer.We invite you to consider a place that shares in Great Accomplishments and to be a part of a Company with Endless Possibilities where Everyone Belongs! EOE:OceanX is proud to be an Equal Opportunity Employer that fosters a culture of diversity and inclusion with a zero tolerance for discrimination and harassment. Applicants and employees are considered and evaluated without regard to mental or physical disability, race, color, religion, gender, national origin, age, genetic information, sexual orientation, military or veteran status, marital status or any other protected federal, state or local status unrelated to the performance of the work involved.

Keywords: OceanX, Columbus , Fulfillment & Ecomm Coordinator, Other , Groveport, Ohio

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