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Customer Service Representative-APPLY TODAY!

Company: MMG Executives
Location: Dublin
Posted on: November 26, 2022

Job Description:

We are hiring a Customer Service Representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels.

To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with customers in a front-facing role.

Responsibilities:

* Maintaining a positive, empathetic and professional attitude toward customers at all times.
* Responding promptly to customer inquiries.
* Communicating with customers through various channels.
* Acknowledging and resolving customer complaints.
* Knowing our client's products inside and out so that you can answer questions.
* Processing orders, forms, applications, and requests.
* Keeping records of customer interactions, transactions, comments and complaints.
* Communicating and coordinating with colleagues as necessary.
* Providing feedback on the efficiency of the customer service process.
* Managing a team of junior customer service representatives.
* Ensure customer satisfaction and provide professional customer support.

Requirements:

* High school diploma, general education degree or equivalent.
* Ability to stay calm when customers are stressed or upset.
* Comfortable working in a front-facing environment
* Experience working with customer support.

Apply today!

Job Type: Full-time

Pay: $18.50 - $22.00 per hour

Benefits:
* 401(k)
* Dental insurance
* Health insurance
* Paid time off
* Vision insurance
Schedule:
* Day shift
* Monday to Friday

Ability to commute/relocate:
* Dublin, OH 43017: Reliably commute or planning to relocate before starting work (Preferred)

Work Location: One location%58047475%

Keywords: MMG Executives, Columbus , Customer Service Representative-APPLY TODAY!, Other , Dublin, Ohio

Click here to apply!

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