Collections Representative
Company: Reliant Capital Solutions, LLC
Location: Columbus
Posted on: January 27, 2023
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Job Description:
Job Type
Full-time
Description
Are you a problem solver and enjoy helping people overcome
challenges?
Are you self-motivated and driven to strive to meet performance
goals?
If you answered, "Yes" then we want YOU to join our team!
Apply today for a Collections Representative position with Reliant
Capital Solutions.
As a Collections Representative, you will engage consumers to
assist them with managing their delinquent accounts. Our
consultative approach helps debtors identify the most suitable way
to resolve a balance in the best interests of all parties.
Collections Representatives create a sense of urgency using a
customer service demeanor while remaining positive and professional
at all times.
Experience encouraged, but not required. We provide paid training
pertaining to collection industry standards and compliance, client
requirements, plus innovative ideas and techniques on customer
engagement, negotiation, and dispute resolution.
Former Military & Veterans, Reserved and Military Spouses
(Spanish/English) encouraged to apply.
Reliant Capital Solutions is an accounts receivable management
company headquartered in Gahanna, Ohio. Reliant focuses on debt
recovery in the higher education, healthcare, automotive, retail,
commercial and teleservices industries. Reliant has been awarded
numerous awards and accolades from Business First as well in the
Collections industry including:
insideARM's Best Places to Work in Collections (2019, 2020)
BBB A+ Rating (2007-2021)
BBB Accredited (2019-2021)
BBB Torch Award for Ethics Recipient - Category: Customers
(2020)
CV Magazine Corporate Excellence Award (2020)
Ernst & Young - Entrepreneur of the Year - East Central Finalist
(2019)
Columbus Business First - Fast 50 (2010, 2011, 2018, 2021)
Columbus Smart Business - Smart 50 (2018, 2019)
Columbus CEO Women Owned Businesses (2018)
Position Details
Onsite position in our company headquarters in Gahanna, OH
Competitive hourly pay - $15 to $18 depending upon experience
Potential for monthly commission based on meeting performance
goals
Benefits - Medical, Dental, Vision, 401K, Paid Vacation and
Holidays
Schedule - Monday - Friday; Saturdays as needed
Paid training
Advancement potential
Fun work environment with casual dress code
Responsibilities
Provide methods and solutions to debt borrowers in attempts to
resolve delinquent accounts
Continuously receive inbound calls and perform outbound calls in
attempt to assist borrowers in resolving debt
Maintain a workload of delinquent accounts up to and including
completion of payments
Properly follow up with borrowers to ensure required documentation
and payment processing is compliant and complete
Ensure all borrower accounts are documented properly and notify
borrowers of any missing or additional procedures needed
Perform proper skip tracing techniques to identify borrower contact
information
Abide by the FDCPA at all times
Adhere to both internal and industry-wide compliance
regulations
Requirements
Must be at least 18 years old
1-3 years experience preferred in Collections, Call Center,
Customer Service, Sales, Telemarketing, Medical Billing, and
Banking
Strong verbal communication skills with the ability to persuade and
negotiate.
Strong computer skills to document calls and multi-task through
apps, software packages, databases and the internet.
Ability and history of maintaining confidentiality and high level
of trustworthiness.
Ability and history of interacting well with team members and
customers in a professional manner while maintaining a safe work
environment.
Reliant affords Equal Employment Opportunity (EEO) to for all
qualified individuals and does not discriminate against employees
or applicants for employment on the basis of an individual's actual
or perceived race, creed, color, religion, alienage or national
origin, ancestry, citizenship status, age, disability or handicap,
sex, marital status, veteran status, sexual orientation, actual or
perceived gender, genetic information or any other status protected
by applicable federal, state, or local law.
Keywords: Reliant Capital Solutions, LLC, Columbus , Collections Representative, Other , Columbus, Ohio
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here to apply!
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