Credit Services Professional - 10/30/2023

Company: SPECTRUM
Location: Columbus
Posted on: September 21, 2023

Job Description:

This position is responsible for outbound call traffic to collect on bad debt accounts primarily for customers overdue between 42 and 49 days. The Professional will be responsible for communicating directly with customers in an attempt to resolve and/or collect debt where account research and investigation is required.
Actively and consistently support all efforts to simplify and enhance the customer experienceResearch accounts with debt and communicate with customers via phoneTake action based on transaction characteristics as appropriate and necessaryMaintain thorough knowledge of all current federal, state and local regulations as well as internal policiesContact customers by phone in attempt to collect debtDemonstrate friendliness and professionalism when dealing with customersAnswer inquiries for customers calling in regarding their unpaid debtOther duties as assigned to meet business needs
REQUIRED QUALIFICATIONSRequired Skills/Abilities and KnowledgeAbility to read, write, speak and understand EnglishKnowledge of basic accounting or bookkeeping, mathematics and general office procedures are a mustRequired EducationRequired Related Work Experience and Number of Years -PREFERRED QUALIFICATIONSPreferred Skills/Abilities and KnowledgeType 40 words per minute; use of telephone system and ten key by touchBi-lingual preferred, but not required -Preferred EducationHigh School diploma or General Education Degree (GED) -Preferred Related Work Experience - - - - - - - - - - - - - - - - - - - Number of YearsRelated work experience and/or training in similar field - - - - - - - - - - - - -0-2Collections/Accounting Experience - - - - - - - - - - - - - - - - - - - - - - - - - - - -0-2Customer Service - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -0-2 -WORKING CONDITIONSOffice environmentPHYSICAL AND MENTAL REQUIREMENTSPhysical RequirementsMental RequirementsDetail oriented, have proficient verbal, written and interpersonal communicationAbility to exercise and apply sound judgment to billing disputesMust have proficient negotiation skillsProven ability to influenceAbility to deal with and resolve difficult and escalated issuesAbility to solve practical problems and deal with a variety of variables in situations where only limited standardization existsAbility to work independently with minimal supervisionAbility to interpret a variety of instructions furnished in written, oral, diagram, or schedule formConsistent and punctual attendanceProficient knowledge of Microsoft Excel and Office is a must -EOECharter Communications is an Equal Opportunity Employer - Minority/Female/Veteran/Disability
CCO203 2023-21807 2023

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A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

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Who You Are Matters Here We're committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. EOE, including disability/vets.

Keywords: SPECTRUM, Columbus , Credit Services Professional - 10/30/2023, Other , Columbus, Ohio