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Referral Coordinator II

Company: Ohio ENT & Allergy Physicians
Location: Columbus
Posted on: February 10, 2024

Job Description:

Description:As the Referral Coordinator II you will be responsible for supervising training our scheduling staff while performing the responsibilities as a Referral Coordinator. Essential Functions: Supervising training of new hires, performance retrains, and new departmental procedures.Cross-training of current staff for both scheduling and referrals. Assist in job shadowing of employees from other departments.Demo and test new workflows and products/procedures for the department. Establish process steps for rollout for staff.Assist with creation and maintenance of training manual for centralized scheduling and referrals.Partner with Manager to develop performance audit for scheduling/referral staff. Ability to perform all task in both the scheduling and referral coordinator roles.Templating for providers' clinic schedules.Develop and implement customer service training for the onboarding process.If you are a highly motivated individual with a passion for providing excellent patient care, we encourage you to take a look at our Referral Coordinator II opportunity. We offer a competitive salary and benefits package, as well as opportunities for growth and advancement within our organization. Competitive Pay & Benefits: Med/Dental/Vision, Paid Personal Time, Paid Holidays, 401K, Paid STD/LTD/Life PM20Requirements: Education: High School Diploma or GED required. Skills/Experience:Qualified Applicant should have at least 3-5 years' experience in customer service environment, medical office preferable. Must have 2+ years scheduling referral experience.Excellent oral and written communication skills required.Knowledge of Athena practice management software beneficial but not required. Knowledge of Microsoft Office is required.Ability to operate a multi-line telephone system.Ability to establish and maintain effective working relationships with patients, team-members, and other co-workers.Must be well organized and detail-oriented.Environmental/Working Conditions: Onsite (Home Office) Work Hours: Fulltime. Monday-Friday 7:30-4:30pm. Occasional overtime and travel may be required. PIa2ceb3aa9ff3-25660-33783348

Keywords: Ohio ENT & Allergy Physicians, Columbus , Referral Coordinator II, Other , Columbus, Ohio

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