Endpoint Administrator - Remote US
Company: SitusAMC
Location: Columbus
Posted on: April 22, 2024
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Job Description:
SitusAMC is where the best and most passionate people come to
transform our client's businesses and their own careers. Whether
you're a real estate veteran, a passionate technologist, or looking
to get your start, join us as we work together to realize
opportunities for everyone, we proudly serve.
At SitusAMC, we are looking to match your unique experience with
one of our amazing careers, so that we can help you realize your
potential and career growth within the Real Estate Industry. If you
are someone who can be yourself, advocate for others, stay nimble,
dream big, own every outcome, and think global but act local - come
join our team!
As part of the SITUSAMC Endpoint Management Team, the System
Administrator provides technical and administrative support for
physical endpoints, virtual endpoints, and all supporting
infrastructure. Responsible for handling day-to-day technology
operations by providing suitable templates for imaging, completing
support tasks for hardware and software issues, assisting with
Endpoint Management escalations, and providing systems updates for
end users. Other main functions include planning and implementing
innovative Endpoint Management solutions to the existing network
environment.
Essential Job Functions:
Act as point of escalation for Endpoint Management team
Using company ticketing software to record, track and document
problem solving process
Apply company approved diagnostic utilities to aid in
troubleshooting
Access FAQ resources on the Internet/Intranet to aid in problem
resolution
Perform trouble resolution fixes remotely or in person, including
installing and upgrading software, installing hardware, and
configuring systems and applications
Regularly confers with database programmers, analysts, other
systems administrators and users regarding current and prospective
system changes and future needs
Assist in software patch releases and roll-outs according to
company Change Management best practices
Continuously improve upon technical skills sets within assigned
areas of expertise
Assist in training of Endpoint Management staff
Participate in company and department provided training
Alert management to emerging trends in incidents
Provides planning, analysis, implementation and testing of complex
operating system software upgrades or new releases and assess any
impact to other software products being utilized
Provides planning, analysis, implementation, and testing of COTS
(Commercial-Off-The-Shelf) software upgrades or new releases
Interfaces with appropriate SITUSAMC staff or vendor during
installation and in resolution of any problems
Provides technical expertise in the analysis and resolution of
complex problems and takes appropriate action to ensure maintenance
of stated performance objectives to maximize system availability
and minimize response time
Provides appropriate documentation/reports to management
Performs capacity/performance analysis, problem analysis, testing
and tuning to ensure efficient use of resources. This includes the
development of appropriate reporting
Provides comprehensive on-call support for assigned operating
system(s) and software products in event of production
malfunctions
Analyzes, resolves, and documents modifications to the operating
system in resolution of system malfunction
Works with all SITUSAMC staff to determine the impact of new or
revised applications on existing systems software
Assist in maintaining patching of SitusAMC environment
Maintain and implement configuration and security settings on all
Windows endpoint operating systems
Maintain familiarity with all Microsoft security/audit requirements
and controls
Develop/maintain documentation to meet security/audit
requirements
Experience in Review/Monitor Vendor Service Portal website and
other vendor forums for updates/patches to keep systems up to
date
Other activities as may be assigned by your manager
Qualifications/ Requirements:
High School diploma or equivalent combination of education and
experience
Mid-level professional with 2-4 years of industry and/or relevant
experience, typically at an Analyst level role or external
equivalent
Two or more years of relevant experience preferred
Proficient with Endpoint Management administration
Knowledge of advanced computer hardware
Experience with Microsoft Operating Systems
Advanced knowledge of the creation and maintenance of operating
system images (physical & Virtual), application packages and task
sequences
Advanced knowledge of patch management methodologies
Extensive application support experience with Microsoft Office
suites and Office365 Applications.
Advanced working knowledge of software and hardware diagnostic
tools
Exceptional interpersonal skills, with a focus on rapport-building,
listening, and questioning skills
Strong documentation skills and a willingness to assist with
documentation
Proficient in basic network and security fundamentals
Basic knowledge of change management process
Basic knowledge of project management
Self-Starter with ability to work as part of a team and
individually as required by specific project needs
Excellent time management skills and the ability to prioritize
Possess the traits of having patience, being thorough and
innovative
Must be able to physically handle and set up technology equipment.
Can require lifting up to 30lbs
Ability to conduct research into a wide range of computing issues
is required
Ability to absorb and retain information quickly
Keen attention to detail
Ability to effectively prioritize and execute tasks in a
high-pressure environment.
Exceptional customer service orientation
Dependable with an excellent attendance record, work well in a
"Team Environment", be cooperative and respectful.
Flexibility to work as needed according to business needs. This may
include nights, weekends, and overtime work
Dexterity of hands and fingers to operate a computer keyboard,
mouse, power tools, and other computer components
Must be able to physically handle and set up technology equipment.
Can require lifting up to 30lbs
Special Requirements:
Working Conditions:
Office environment with frequent computer use
Sitting for long periods of time
Hearing, talking, reaching, grasping, standing, and repetitive
motions
#LI-AS1
Note: This job description is not intended to be all inclusive or
exclusive. At any time, employees may perform other related duties
as required to meet the ongoing needs of the organization and
participate in additional trainings.
SitusAMC is an Equal Opportunity Employer. Qualified applicants
will receive consideration for employment without regard to race,
color, religion, age, sex, national origin, disability, genetics,
protected veteran status, sexual orientation, gender identity or
expression, or any other characteristic protected by federal,
state, or local laws.
Know Your Rights, Workplace Discrimination is Illegal
(https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf)
SitusAMC does not accept unsolicited resumes from staffing
agencies, search firms or any third parties. Any unsolicited resume
submitted to SitusAMC in any manner will be considered SitusAMC
property, and SitusAMC will not pay a fee for any placement
resulting from the receipt of an unsolicited resume.
Job Location:
Remote, RE, USA
Country:
USA
The annual full time base salary range for this role is ($65,000 -
$95,000). Specific compensation is determined through interviews
and a review of relevant education, experience, training, skills,
geographic location and alignment with market data. Additionally,
certain positions may be eligible to receive a discretionary bonus
as determined by bonus program guidelines, position eligibility and
SitusAMC Senior Management approval. SitusAMC offers PTO and paid
holidays, the terms of which are set forth in the program policies.
All full time employees also are eligible to participate in various
benefit plans, including medical, dental, vision, life, disability
insurance and 401K; in each case in accordance with the terms of
the applicable plans.
Pay Transparency Nondiscrimination Provision
(https://go.situsamc.com/rs/962-QMP-613/images/pay-transp_%20English_formattedESQA508c.pdf?version=0)
Keywords: SitusAMC, Columbus , Endpoint Administrator - Remote US, Other , Columbus, Ohio
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