Field Operations Specialist
Company: RAPP
Location: Columbus
Posted on: April 24, 2024
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Job Description:
RAPP is looking for Field Operations Specialists to join our
award-winning Account Leadership team.
WHO WE ARE:
We think too much marketing isn't us. It's mass markets not
audiences of one. Homogenous groups to be targeted, not individuals
to be inspired. Segments to reach, not people with their own ideas
and ambitions. It's one size fits all and it's dull.
When it comes to individuals, we're fierce. We stand up for
individuality. We speak up against bland, broad-brush
generalizations. We fight for solutions that adapt to the
individual's needs, beliefs, behaviors, and aspirations. And we
commit to doing this in every aspect of our work for clients and
their consumers.
We actively foster an inclusive workplace where diversity and
individual difference are valued and leveraged to achieve the
agency's vision. And most importantly we value every individual's
well-being.
We are Fiercely Individual.
HOW WE DO IT:
At RAPP we are fiercely focused on the individual and how we can
create value from every individual's experience with a brand. We do
this across three capability areas: customer centric consulting,
creativity that inspires action and customer experience
management.
Our data analysts know who that person is. Our strategists
understand what they want. And our award-winning Technologists and
Creatives know how to get it to them.
RAPP is an integral part of Omnicom's Precision Marketing Group,
comprising 4,000 creatives, technologists, strategists, and data
and marketing scientists across 40 global markets.
YOUR ROLE:
The Field Operations Specialist (FOS) manages specified OEM
automotive fixed operations clients within assigned territory and
specializes in client satisfaction, customer retention, increasing
marketing performance, and recommending new solutions based on
consultation principles. The FOS represents the face of the brand
by conducting daily in-person aftersales marketing consultations.
You will manage all client-facing aspects of the relationship:
marketing consultations, data analysis, offer selection, creative
options, billing questions, etc.
Your role will require up to 75% travel for in-person, monthly
consultations. Aptitudes that will make you successful include
working individually, sociability, customer focus, resiliency, and
situational adaptability. You will need to be extremely organized,
communicate timely and effectively, and possess a positive
attitude. Your role is to build relationships, become a trusted
advisor, and promote dealership partnership.
Expect to work with Toyota or Lexus dealerships - two of the
hottest, largest, and most respected automotive brands and dealer
bodies in the world.
Additional Responsibilities and Requirements
What You'll Bring
To perform the job successfully, an individual should demonstrate
the following knowledge, skills, or behaviors:
*Must be able to travel up to 75% of the time - This role supports
Lexus dealers in the Ohio and Michigan region.
FOS's should live near a national airport.
RAPP provides a competitive salary and comprehensive benefits plan.
Benefits for this role include health/vision/dental
insurance,401(k), stock options, Healthcare & Dependent Flexible
Spending Accounts, vacation, sick, and personal days and positive
activism days, paid parental leave and disability benefits. For
more information regarding Omnicom benefits, please visit. A
reasonable estimate of the salary for this role, at the time of
posting, is $68,000-$80,000. This range is specific to this region
and multiple factors are considered in making compensation
decisions including, but not limited to: skill set, experience and
training, certifications; etc. This is an exempt position. If your
requirements fall outside of this range, you are still welcome to
apply.
"As an EEO/Affirmative Action Employer all qualified applicants
will receive consideration for employment without regard to race,
color, religion, sex, sexual orientation, gender identity, national
origin, disability, veteran status."
NOTE: This job description is not intended to be all-inclusive.
Employee may perform other related duties as negotiated to meet the
ongoing needs of the organization.
Keywords: RAPP, Columbus , Field Operations Specialist, Other , Columbus, Ohio
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