Voice of Customer Sr. Specialist
Company: Honda Development and Manufacturing of America
Location: Raymond
Posted on: September 27, 2024
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Job Description:
Job DescriptionLegal Entity: Honda Dev. and Mfg. of
Am.,LLCBusiness Unit: Development Strategy BUDivision: Development
Planning and Operations DIVWork Location: Auto Development
CenterShift: 1stCareer Level: 4Job Grade: Exempt-3 What Makes a
Honda, is Who makes a HondaHonda has a clear vision for the future,
and it's a joyful one. We are looking for individuals with the
skills, courage, persistence, and dreams that will help us reach
our future-focused goals. At our core is innovation. Honda is
constantly innovating and developing solutions to drive our
business with record success. We strive to be a company which
serves as a source of "power" that supports people around the world
who are trying to do things based on their own initiative and that
helps people expand their own potential. To this end, Honda strives
to realize "the joy and freedom of mobility" by developing new
technologies and an innovative approach to achieve a "zero
environmental footprint."We are looking for qualified individuals
with diverse backgrounds, experiences, continuous improvement
values, and a strong work ethic to join our team.If your goals and
values align with Honda's, we want you to join our team to Bring
the Future!About this Position: As VOC Senior Engineer I, you will
support a design division(s) in thoroughly understanding the
customer experience and improving alignment between design concept
and customer expectations.Responsibilities include:Customer Voice
expert for assigned area(s).• Analyze customer feedback such as
warranty, IQS, Consumer Reports, etc from a customer viewpoint &
align it to the engineering background & technical strategies of
internal Design Groups.• Apply SME level technical & data analysis
skills using variety of tools (ad-hoc, mTab, Excel, QlikView, SQL,
etc). Regularly apply Engineering approaches to analysis.• Conduct
competitor benchmarking activities and correlate findings to
customer market feedback• Concisely summarize & communicate
customer priorities to promote design strategy improvements.• Lead
PDCA initiatives for assigned area(s)• Support long-term strategy
and design planning, including Research themesSubject matter expert
(SME) & window for external "customer voice" partner (ex. Consumer
Reports)• Disseminate related information & share pertinent
summaries with Organization• Build mutually beneficial business
relationship thru strong communication & Organizational alignment.•
Go to person for related questions & requests from entire
Organization.• Apply Engineering background to support technical
discussions outside Honda• Demonstrate high professionalism
representing Honda thru communication & external facing
events.Project leadership & support.• Lead internal VOC projects as
assigned. Support higher level Organizational projects as needed.•
Continuous self & skill progression with goal of being able to lead
high level projects in future role(s).• Utilize Engineering
approach towards situation assessment & path forward proposal.•
Leverage SME skills / knowledge in areas of Honda customer feedback
data sources, data analysis, deep Honda & competitor product
understanding, etc• Create concise presentation decks and slides
needed to communicate effectively for assigned areas.• Key needed
proven attributes include assessment, correlation, organization, &
communication skills.Internal VOC Team regular support (planned &
unplanned)• Support the development of your VOC colleagues where
your strengths align with their goals• Maintain assigned upkeep
areas for company internal VOC SharePoint• Miscellaneous related
needs as they arise.Who we are seeking:Required Experience:5+ years
of relevant experience.Required Education:Bachelor's degree in
related field (Engineering preferred) or equivalent experienceOther
job-specific skills: • Strong technical background with proven
ability to quickly grasp new technical concepts. • Must be able to
effectively communicate subjective views (customer perspective) to
a technical audience.• Demonstrated ability to communicate
effectively at both a high level (to executive leadership) and at a
very detailed level (to design engineer)• Proven ability to take
high level direction or requests and dig deeper than face value to
maximize benefit and represent the actual needs of the customer.•
Ability to take high-level direction and press forward in
ambiguity, with minimal guidance.• Persistence and long-term
viewpoint is critical to success and job satisfaction.Additional
Position Factors:• Hybrid Work Style (typically 3 days in office
per week)• Typical day: Office or remote environment. Desk work
-70%, meetings -25%, Vehicle checks -5%• Some travel required,
including factory trips where work environment will require
extensive time on feet.• OT: Typical 5 to 10 hours per weekAt
Honda, you will play a key role in our journey to become a company
that society wants to exist now, and in the future. Your endless
curiosity will drive innovation and your courageous spirit will
challenge the status quo. We believe having a workforce made up of
diverse thinkers and innovators makes us a better Honda. Respect
for each other and respect for diversity each and every day drives
our associates to contribute at the highest level and work
effectively in a team environment. We make the dream of mobility a
reality with our innovative and high-quality products. Together, we
Bring the Future to our customers, associates, and communities. We
are Honda!What differentiates Honda and make us an employer of
choice?Total Rewards:• Competitive Base Wages (pay will be based on
several variables that include, but not limited to geographic
location, work experience, etc.)• Paid Overtime• Regional Bonus
(when applicable)• Industry-leading Benefit Plans (Medical, Dental,
Vision, Rx) • Paid time off, including vacation, holidays,
shutdown• Company Paid Short-Term and Long-Term Disability • 401K
Plan with company match + additional contribution Career Growth:•
Advancement Opportunities• Career Mobility • Education
Reimbursement for Continued Learning• Training and Development
Programs Additional Offerings:• Lifestyle Account• Childcare
Reimbursement Account• Tuition Assistance & Student Loan Repayment•
Elder Care Support• Wellbeing Program• Community Service and
Engagement Programs• Product Programs• Free Drinks Onsite Honda is
an equal opportunity employer and considers qualified applicants
for employment without regard to race, color, creed, religion,
national origin, sex, sexual orientation, gender identity and
expression, age, disability, veteran status, or any other protected
factor.
Keywords: Honda Development and Manufacturing of America, Columbus , Voice of Customer Sr. Specialist, Other , Raymond, Ohio
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