ColumbusRecruiter
the smart solution for Columbus jobs

Call Center: Become a Customer Experience Rep - Hilliard

Company: Dish Network
Location: Columbus
Posted on: November 11, 2018

Job Description:

Summary
DISH is a Fortune 200 company with more than $15 billion in annual revenue that continues to redefine the communications industry. Our legacy is innovation and a willingness to challenge the status quo, including reinventing ourselves. We disrupted the pay-TV industry in the mid-90s with the launch of the DISH satellite TV service, taking on some of the largest U.S. corporations in the process, and grew to be the fourth-largest pay-TV provider. We are doing it again with the first live, internet-delivered TV service Sling TV that bucks traditional pay-TV norms and gives consumers a truly new way to access and watch television.
Now we have our sights set on upending the wireless industry and unseating the entrenched incumbent carriers.
We are driven by curiosity, pride, adventure, and a desire to win it s in our DNA. We re looking for people with boundless energy, intelligence, and an overwhelming need to achieve to join our team as we embark on the next chapter of our story.
Opportunity is here. We are DISH.
Now Introducing a New Higher Starting Wage!
Job Duties and Responsibilities
If you love providing world-class customer service, interacting with diverse customers, and are looking for a fulfilling career with immense opportunity, look no further! DISH s 9 U.S.-based Customer Experience Centers provide award-winning service to millions of customers throughout the nation. Customer Experience Representatives act as excellent information resources for billing, programming and troubleshooting questions including suggesting ways for existing customers to get the most value and enjoyment from their DISH experience.
The Customer Experience Representative answers inbound technical and customer service calls from internal and external customers. Other responsibilities as follows:

  • Supports Tier 1 technical support and customer service phone support for external customers
  • Regular and predictable attendance
  • This support can be, but is not limited to, entertainment services and products, hardware systems/accessories, and customer service inquiries regarding technical support, billing, and general information requests
  • Provide quality technical support service through one-contact resolution to establish a long-term customer relationship
  • Accurately respond to questions and assist customers (internal and external) with product features, installation, setup, and troubleshooting and hardware operations primarily via phone
  • Assist customers with their billing and payments as needed
  • Sell multiple entertainment products and services as well as hardware systems and accessories Essential Functions:
    A Customer Experience Representative performs the job duties and responsibilities above as well as the following essential job functions:
    • Willingness to work flexible schedules including weekends, holidays, and evenings
    • Ability to regularly sit for long periods of time
    • Ability to multi-task; speaking with customer while accurately logging and recording customer information in to call center databases
    • Take back-to-back phone calls from DISH internal customers nationwide and assist them with questions regarding work order modifications, equipment modifications, as well as activation of customer services
    • Meet or exceed minimum performance standards including but not limited to Average Handle Time; Customer Satisfaction; Quality, Up-selling, etc. You will be constantly measured on these metrics
    • Deescalate upset or irate customers in order to satisfactorily address their customer service needs Skills - Experience and Requirements
      A successful Customer Experience Representative will have the following:
      • High School diploma, GED, or equivalent experience
      • Six-months related customer service/technical support experience and/or training preferred
      • Analytical and intuitive; capable of following logic and then making the instinctive leap to a solution; problem solving and critical thinking skills are essential
      • Proficiently utilize Windows OS (XP, 7, 8, 10) and internet search engines
      • Ability to speak effectively with customers and employees of the organization
      • Strong organizational, time management, and problem solving skills
      • Excellent written and oral communication skills
      • Strong sense of professionalism and active listening skills
      • Ability to problem solve and use available software/tools to understand and craft the right solution across varying customer needs, business rules, and processesAssociated topics: associate, clerk, customer care, customer care associate, customer service representative, representante de servicio al cliente, service, support, system support, telephone

        Keywords: Dish Network, Columbus , Call Center: Become a Customer Experience Rep - Hilliard, Other , Columbus, Ohio

        Click here to apply!

        Didn't find what you're looking for? Search again!

        I'm looking for
        in category
        within


Other Other Jobs


Benefit Specialist Wanted-Telecommute Only
Description: Our growing healthcare company is looking for positive leaders. We offer two fun filled, rewarding
Company: Young Enterprise
Location: Columbus
Posted on: 11/20/2018

Message Managers/Work From Home
Description: WORK FROM HOME/ A Mergers and Acquisitions company needs people nationwide to leave messages for Businesses Owners who may want to sell their business. The company has been in business for 10 years helping (more...)
Company: IAG, LLC
Location: Columbus
Posted on: 11/20/2018

Scheduling Interviews - Work from home
Description: Premier healthcare company is actively searching for highly motivated individuals to work individually
Company: FAHT
Location: Columbus
Posted on: 11/20/2018


Career available-work from home
Description: Our growing healthcare company is looking for positive leaders. We offer two fun filled, rewarding positions.
Company: My Young enterprise
Location: Columbus
Posted on: 11/20/2018

Spanish Bilingual Tax Expert - CPA - Remote
Description: OverviewJoin Our Virtual Tax Network At Intuit, our mission is to power prosperity around the world. Tax experts support that mission to our TurboTax customers by: providing valuable guidance, instilling (more...)
Company: Intuit
Location: Columbus
Posted on: 11/20/2018

Telecommuting Positions Available!
Description: Do you enjoy helping others Are you a go getter Do you enjoy talking on the phone If so, come and join our nationwide company. A Rating
Company: AA Caruso Enterprises
Location: Columbus
Posted on: 11/20/2018

Now interviewing - Work from home
Description: We are actively searching for highly motivated individuals to work individually yet as a team
Company: FAHT
Location: Columbus
Posted on: 11/20/2018

Call Center: Become a Customer Experience Rep - Hilliard
Description: Call Center: Become a Customer Experience Rep - Hilliard Summary DISH is a Fortune 200 company with more than 15 billion in annual revenue that continues to redefine the communications industry. Our (more...)
Company: Dish Network
Location: Columbus
Posted on: 11/20/2018

Pet Sitter Wanted - Pet Walker Wanted In Columbus, Oh
Description: Hi there. I'm seeking a pet sitting individual working in Columbus, Ohio. My aim is to find a capable employee with full or part-time
Company: PetSitter
Location: Columbus
Posted on: 11/20/2018

Virtual Recruiter
Description: At Mommy Jobs Online our qualified recruiters will enjoy the freedom and profitability of independent recruiting 1099 while benefiting from the tools, branding and support of a national recruiting work (more...)
Company: Mommy Jobs Onlne
Location: Columbus
Posted on: 11/20/2018

Log In or Create An Account

Get the latest Ohio jobs by following @recnetOH on Twitter!

Columbus RSS job feeds