ColumbusRecruiter
the smart solution for Columbus jobs

Call Center: Become a Customer Experience Rep - Hilliard

Company: Dish Network
Location: Columbus
Posted on: December 9, 2018

Job Description:

Call Center: Become a Customer Experience Rep - Hilliard Summary DISH is a Fortune 200 company with more than $15 billion in annual revenue that continues to redefine the communications industry. Our legacy is innovation and a willingness to challenge the status quo, including reinventing ourselves. We disrupted the pay-TV industry in the mid-90s with the launch of the DISH satellite TV service, taking on some of the largest U.S. corporations in the process, and grew to be the fourth-largest pay-TV provider. We are doing it again with the first live, internet-delivered TV service Sling TV that bucks traditional pay-TV norms and gives consumers a truly new way to access and watch television.Now we have our sights set on upending the wireless industry and unseating the entrenched incumbent carriers.We are driven by curiosity, pride, adventure, and a desire to win it s in our DNA. We re looking for people with boundless energy, intelligence, and an overwhelming need to achieve to join our team as we embark on the next chapter of our story. Opportunity is here. We are DISH. Now Introducing a New Higher Starting Wage!Job Duties and Responsibilities If you love providing world-class customer service, interacting with diverse customers, and are looking for a fulfilling career with immense opportunity, look no further! DISH s 9 U.S.-based Customer Experience Centers provide award-winning service to millions of customers throughout the nation. Customer Experience Representatives act as excellent information resources for billing, programming and troubleshooting questions including suggesting ways for existing customers to get the most value and enjoyment from their DISH experience. The Customer Experience Representative answers inbound technical and customer service calls from internal and external customers. Other responsibilities as follows:Supports Tier 1 technical support and customer service phone support for external customersRegular and predictable attendanceThis support can be, but is not limited to, entertainment services and products, hardware systems/accessories, and customer service inquiries regarding technical support, billing, and general information requestsProvide quality technical support service through one-contact resolution to establish a long-term customer relationshipAccurately respond to questions and assist customers (internal and external) with product features, installation, setup, and troubleshooting and hardware operations primarily via phoneAssist customers with their billing and payments as neededSell multiple entertainment products and services as well as hardware systems and accessories Essential Functions:A Customer Experience Representative performs the job duties and responsibilities above as well as the following essential job functions:Willingness to work flexible schedules including weekends, holidays, and eveningsAbility to regularly sit for long periods of timeAbility to multi-task; speaking with customer while accurately logging and recording customer information in to call center databasesTake back-to-back phone calls from DISH internal customers nationwide and assist them with questions regarding work order modifications, equipment modifications, as well as activation of customer servicesMeet or exceed minimum performance standards including but not limited to Average Handle Time; Customer Satisfaction; Quality, Up-selling, etc. You will be constantly measured on these metricsDeescalate upset or irate customers in order to satisfactorily address their customer service needs Skills - Experience and Requirements A successful Customer Experience Representative will have the following:High School diploma, GED, or equivalent experienceSix-months related customer service/technical support experience and/or training preferredAnalytical and intuitive; capable of following logic and then making the instinctive leap to a solution; problem solving and critical thinking skills are essentialProficiently utilize Windows OS (XP, 7, 8, 10) and internet search enginesAbility to speak effectively with customers and employees of the organizationStrong organizational, time management, and problem solving skillsExcellent written and oral communication skillsStrong sense of professionalism and active listening skillsAbility to problem solve and use available software/tools to understand and craft the right solution across varying customer needs, business rules, and processesAssociated topics: agent, call center representative, client, csr, customer care, customer care specialist, customer service specialist, internship, product support, technical support

Keywords: Dish Network, Columbus , Call Center: Become a Customer Experience Rep - Hilliard, Other , Columbus, Ohio

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Other Jobs


Janitorial Service Supervisor
Description: The incumbent's primary job responsibility is to assist in the management of an assigned account or multiple small accounts under the direction and guidance of the Account Manager. Specific responsibilities (more...)
Company: GCA Services, Inc
Location: Columbus
Posted on: 12/13/2018

Behavioral Services Coach
Description: A Great Opportunity At ViaQuest Residential Services we provide support to individuals with developmental disabilities in their homes. Training for this position is provided in its entirety so no experience (more...)
Company: ViaQuest Inc.
Location: Hamilton
Posted on: 12/13/2018

HR Personnel Assistant - Work From Home
Description: Job Duties: You will need to make outbound calls to jobseekers pertaining to joining our remote work-at-home job board to find employment. You will need to post classified job ads on a daily basis of (more...)
Company: Mommy Jobs Online
Location: Dayton
Posted on: 12/13/2018


Telecommute - Family Medical Plan Enroller Needed - PT/FT
Description: Our 25-year-old company is currently interviewing for work from home Benefit Consultants. We help people save 100s- 1,000s on
Company: Healthcare Bosses Inc
Location: Dayton
Posted on: 12/13/2018

Email Marketing Processor - (Flexible Schedule) - Work From Home
Description: Mommy Jobs Online is now recruiting Email Marketing Processors to work remotely. Great opportunity for the perfect person that has a home office setup to work remotely. At Mommy Jobs Online our qualified (more...)
Company: Mommy Jobs Online
Location: Hamilton
Posted on: 12/13/2018

Seasonal Jobs - Drive with Lyft - Get a $500 bonus
Description: What is Lyft Lyft matches drivers with passengers who request rides through the Lyft smartphone app. Signing up to be a Lyft driver is the perfect opportunity for you to set your own schedule and be (more...)
Company: Lyft
Location: Mansfield
Posted on: 12/13/2018

Water Restoration Laborer
Description: US-OH-ColumbusOverviewRoto-Rooter is the name that home owners and businesses have turned to for over 80 years for their plumbing and drain cleaning troubles. Our newest division, Water Clean Up and Restoration, (more...)
Company: Roto-Rooter Services Company
Location: Columbus
Posted on: 12/13/2018

Water Restoration Laborer
Description: US-OH-ColumbusOverview br br Roto-Rooter is the name that home owners and businesses have turned to for over 80 years for their plumbing and drain cleaning troubles. Our newest division, Water Clean (more...)
Company: Roto-Rooter Services Company
Location: Columbus
Posted on: 12/13/2018

Machine Builder
Description: Description Plan, layout and perform a variety of operations to construct, alter, and repair intricate tools, fixtures, gauges, and special equipment. Responsibilities Performs difficult operations requiring (more...)
Company: Emerson Electric Co.
Location: Mansfield
Posted on: 12/13/2018

91J Quartermaster and Chemical Equipment Repairer
Description: The Army National Guard uses a wide range of systems that help protect and serve the force, and as a Quartermaster and Chemical Equipment Repairer, you'll be in charge of making sure those systems keep (more...)
Company: Army National Guard
Location: Springfield
Posted on: 12/13/2018

Log In or Create An Account

Get the latest Ohio jobs by following @recnetOH on Twitter!

Columbus RSS job feeds