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Help Desk Support Specialist (EL2)

Company: Fast Switch, Ltd.
Location: Columbus
Posted on: January 14, 2019

Job Description:

   Help Desk Support Specialist. Our Columbus, Ohio client is looking for a Help Desk Support Specialist to join their growing team! As a Help Desk Support Specialist, you will provide first-line support to team members at the Columbus, Ohio office as well as assist with testing of cloud-based software applications. You will create solutions to keep the team working by solving the tough problems when they arise. What You'll Do

  • Lead, manage and implement technical projects that improve the work of the team
  • Support coworkers by responding to prioritized requests in our ticketing system
  • Keep teammates up and running:
    • Provision access rights
    • Purchase, build, deploy and support Apple and Windows workstations
    • Configure and administer mailboxes, calendars, distribution groups and SaaS applications
    • Troubleshoot network issues
    • Document everything you do to support client systems
    • Assist the software quality assurance team with testing tasks What You'll Need
      • 3+ years in a technical support role
      • 2+ years of desktop engineering experience in either a Windows or OS X environment
      • 2+ years of experience leading and managing a prioritized backlog of projects
      • Passion for ensuring customer success and helping others
      • Ability to communicate complex technical details to non-technical audiences
      • Proven experience learning new technologies
      • Ability to thrive in a quick-moving, collaborative team environment
      • Boundless positivity What's In It For You
        • Join a fast-growing company where your contributions make a difference
        • Become part of an experienced entrepreneurial team
        • Ability to impact company culture Benefits
          • Competitive salary
          • Full medical, dental, and vision package
          • Continuing learning budget
          • Flexible schedule
          • Health and wellness stipend program - provided by Dice Help Desk Support Specialist (EL2)

            Keywords: Fast Switch, Ltd., Columbus , Help Desk Support Specialist (EL2), Other , Columbus, Ohio

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