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Automotive Service Advisor

Company: Germain Motor Company
Location: Columbus
Posted on: July 14, 2019

Job Description:

Are you eager to be at the forefront of the automotive industry, promoting the most innovative parts and accessories available on the market today? Germain Toyota of Columbus is seeking an Automotive Service Advisor to join our exciting and motivated team. As a Service Advisor, you will own the customer's experience in the service lane and are the first point of contact for the client as it relates to their vehicle status, repairs, diagnostics and issues. You will need to become well-versed in product offerings, inventory needs, technician scheduling and customer service. From greeting vehicle owners on the drive line to explaining the repair process, our Service Advisors are true professionals who enjoy helping others.

Responsibilities:

  • Answer service calls
  • Set and confirm appointments
  • Write repair orders
  • Work between the technician and customer.
  • Assist your client through the service process.
  • Coordinate with team members for loaner availability
  • Work with warranty clerk to ensure proper warranty processing and disclosure


    Qualifications:
    • At least 2 years of experience in the automotive industry
    • Import experience a plus but not required
    • CDK DMS preferred
    • Organized and friendly personality
    • Demonstrated ability to manage others
    • Time management skills
    • Fantastic communication skills with your customers
    • Professional, well-groomed personal appearance
    • Consistent record of service and sales success
    • Strong record of positive customer satisfaction results
    • Team oriented and self-motivated
    • Able to work with little supervision
    • Clean driving record and valid driver's license



      Germain Offers:
      • Medical, Dental, and Vision Insurance
      • 401(k) Savings Plan
      • Paid Vacation
      • Paid Company Holidays
      • Company Outings and Activities
      • Ongoing Professional Development
      • Employee Discounts
      • Family-Friendly and Inclusive Culture
      • Career Growth and Internal Promotions
      • Custom and Competitive Wage Plans
      • CLOSED on Sundays to create a schedule that allows you a job and a life

        At Germain, our mission is to attract, develop and retain exceptional people to deliver an outstanding experience that creates loyalty beyond reason, one customer at a time. For immediate consideration, visit us at GermainCareers.com. We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.LP

Keywords: Germain Motor Company, Columbus , Automotive Service Advisor, Other , Columbus, Ohio

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