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Family Liaison- Ronald McDonald House

Company: Nationwide Childrens Hospital
Location: Columbus
Posted on: July 15, 2019

Job Description:

Job Description Family Liaison- Ronald McDonald House Requisition ID2019-18745 CategoryRonald McDonald House Overview Contigent; Non-Benefits Eligible We are seeking a Family Liaison - This is the primary point of contact with families for check-in and check-out, donations and key interface with the hospital. Responsibilities Why Nationwide Children's Hospital The moment you walk through our doors, you can feel it. When you meet one of our patient families, you believe it. And when you talk with anyone who works here, you want to be part of it, too. Welcome to Nationwide Children's Hospital, where Passion Meets Purpose. Here, Everyone Matters. We're 12,000 strong. And it takes every single one of us to improve the lives of the kids we care for, and the kids from around the world we'll never even meet. Kids who are living healthier, fuller lives because of the knowledge we share. We know it takes a Collaborative Culture to deliver on our promise to provide the very best, innovative care and to foster new discoveries, made possible by the most groundbreaking research. Anywhere. Ask anyone with a Nationwide Children's badge what they do for a living. They'll tell you it's More Than a Job. It's a calling. It's a chance to use and grow your talent to make an impact that truly matters. Because here, we exist simply to help children everywhere. Nationwide Children's Hospital. A Place to Be Proud. What Will You Be Doing? - Checks guests in and out. Completes all forms and sets up charts. Updates registered guest list. Monitors parking passes, permits, and facility keys and/or card access. - Takes referral information and provides phone outreach to prospective guests, working with hospital social workers and nursing staff as necessary. Maintains the Wait List document. - Works with and maintains good relations with volunteers. Family services support the volunteers on duty answering questions and handling problems. Covers volunteer responsibilities when there is no volunteer support available. - Maintains supportive and open communication with guests, writes guests reports, coordinates and participates in special in House family events. Qualifications What Are We Looking For? - A Bachelors degree or an equivalent work experience in similar program. - Exceptional interpersonal skills, friendly, compassionate, and able to relate to diverse groups of people. - Superior problem solving skills, judgment, and ability to keep a level-head in stressful situations. - Multi-tasker who is self-motivated and able to perform a variety of job responsibilities, from leading volunteers to assisting a family to performing minor housecleaning and repairs. - Excellent dependability for covering the shift. - Experience with compiling / monitoring written and statistical reports via computer systems, and attention to detail through administrative processes such as checkin/checkout and data entry for House functions. Minimum Physical Requirements: - Standing/walking Constantly (67 - 100%) - Talking in person/on phone Constantly (67 - 100%) The above list of duties is intended to describe the general nature and level of work performed by individuals assigned to this classification. It is not to be construed as an exhaustive list of duties performed by the individual so classified, nor is it intended to limit or modify the right of any supervisor to assign, direct, and control the work of employees under his/her supervision. EOE M/F/Disability/Vet

Keywords: Nationwide Childrens Hospital, Columbus , Family Liaison- Ronald McDonald House, Other , Columbus, Ohio

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