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Bilingual Inbound Scheduling Specialist

Company: Safelite
Location: Columbus
Posted on: July 15, 2019

Job Description:

This service role always puts the customer first delivering a critical first impression that sets the stage for an all-around extraordinary experience that customers will tell their friends about. Find a career. Gain a family. Safelite will be unlike any place you've ever worked. (This won't be just the daily grind) You'll join caring and passionate teams that collaborate to make a difference, deliver extraordinary results and bring unexpected happiness. Every day. Your effort, heart and creative ideas will be valued and rewarded. And we care about your well-being. So, we'll strive to give you what you need to be happy at work and at home. ESSENTIAL ACTIVITIES: Uses professional communication etiquette and listening skills to answer a variety of inbound sales calls, effectively and compassionately guiding customers and scheduling appointments. Communicates appropriately in both a scripted and non-scripted environment, with the ability to have an impromptu and authentic conversation that builds rapport by focusing on each customer's specific needs. Provides solutions to resolve customer complaints and concerns over the course of the call (applying persuasion techniques to influence as appropriate) always presenting the most accurate product and service information. Maintains professional composure when actively asking customers for the sale or negotiating the price. Enters data into the system in real time, editing for accuracy during the call. REQUIREMENTS: Must be able to demonstrate expert-level fluency in both English and Spanish High School Diploma or equivalent (or actively enrolled) Demonstrates a high level of selling integrity by doing the right thing every time One year of previous experience in sales, collections, call center, account management or telemarketing is preferred Skill in negotiating The ability to establish rapport and credibility with customers, stores and peers while using a pleasant voice and maintaining composure Apply now We're known as an auto glass company. That's the focus of what we do. But we're much more we're a growing and evolving service brand. And what really makes us unique is our people. Because at our core, we're a People Powered organization and our people come first and our culture matters. We'll help you find a fulfilling career path and encourage you to have a life. Let us be the best place you'll ever work. Learn more.

Keywords: Safelite, Columbus , Bilingual Inbound Scheduling Specialist, Other , Columbus, Ohio

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