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Part Time Service Coordinator

Company: Global Channel Management, Inc.
Location: Columbus
Posted on: August 16, 2019

Job Description:

7:30am-12:30 M-F 5 hours a day with potential to increase to full time as we need it Part Time Service Coordinator needs 3 years experience in customer service/dispatching Part Time Service Coordinator requires: Proficient with computers, Windows applications (Oracle experience a plus). Scheduling Dispatch Customer service Part Time Service Coordinator duties: Receive, enter, check Accounts Receivable and schedule customer phone requests for service Communicate with our Service Resource Center for all service calls. Take ownership of service calls from creation of service request through service completion, escalating issues to supervisors and technicians as needed. Reassign work as needed, making judgments based on current workloads & priorities. Regular contact of customer to communicate status changes. Professionally field customer complaints and attempt to resolve, involving supervisor when necessary. Validate and perform invoicing transactions for service calls in ACE daily. Completed service calls to be invoiced within 48 hours. Maintain confidentiality of customer and employer information at all times. Maintain inventory and supplies needed to perform work and fill the logistics coordinator roll, which includes sourcing, ordering and tracking needed parts and supplies.

Keywords: Global Channel Management, Inc., Columbus , Part Time Service Coordinator, Other , Columbus, Ohio

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