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Level I Help Desk Support

Company: Surge Staffing
Location: Columbus
Posted on: August 17, 2019

Job Description:

As a Leader in staffing and workforce solutions for the modern day business, the Surgeforce Group is a professional staffing and solutions firm specializing in temporary staffing, permanent placement and workforce management. We are currently seeking a full-time permanent Level I Help Desk Support to work in our corporate office located in Columbus, OH.Provide a single point of contact to the organization for information technology related problems. Assist business customers with telephone, email or trouble ticket enquiries to resolve or escalate IT systems issues and problems. Provide support and incident management and client communications for IT systems faults and service requests.Functions & ResponsibilitiesProvide first line support for any information technology issues and problems.Provide assistance by phone, email and/or using a ticket management system.Track issues to resolution.Update the internal knowledgebase with issue resolution details.Track user account creation, changes and deletions.Perform password resets and re-certify tokens.Support computers, laptops, tablets, smart phones and applications.Monitor and escalate alerts from antivirus systems.Monitor backup system alerts and escalate errors.Maintain user accounts including rights, permissions and systems groups.Manage critical incidents.Escalate problems as required to Tier 2 and Tier 3 support teams.Quickly and accurately determine incident scope and impact.Follow up on tickets at pre-defined intervals until resolved.Update daily status reports.Act as a liaison between customers and technical escalation teams.Key CompetenciesCustomer ServicePlanning & organizingProblem SolvingTime managementThe ability to communicate information effectively to a third partyThe ability to communicate in a pleasant and efficient manner with people at all levels in the organizationMethodical approach to problem solving using appropriate toolsProficient In The Following TechnologiesMS Windows XP/7/8/10MS Office 2003/07/10/13/16MS Outlook 2003/07/10/13/16MS Exchange AdministrationTerminal Services / Remote Access softwareActive DirectoryHelp desk / ticketing softwarePersonal QualitiesSelf-motivatedProven ability to work co-operatively as part of a teamProven ability to work in a busy environmentAware of quality management systemsIf interested please applyAs a Leader in staffing and workforce solutions for the modern day business, the Surge Staffing is a professional staffing and solutions firm specializing in temporary staffing, permanent placement and workforce management.

Keywords: Surge Staffing, Columbus , Level I Help Desk Support, Other , Columbus, Ohio

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