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Intake Coordinator - Mount Carmel Hospice & Palliative Care - Columbus

Company: Trinity Health
Location: Columbus
Posted on: August 17, 2019

Job Description:

Mount Carmel Mission Statement and Guiding Behaviors Mission: We serve together in Trinity Health, in the spirit of the Gospel, to heal body, mind and spirit, to improve the health of our communities and to steward the resources entrusted to us. The Guiding Behaviors set the expectation for how we work together in living our Mission and Core Values. They are: --- We support each other in serving our patients and communities. --- We communicate openly, honestly, respectfully and directly. --- We are fully present. --- We are all accountable. --- We trust and assume goodness in intentions. --- We are continuous learners. Job Summary --- In accordance with the Mission and Guiding Behaviors; the Hospice Intake Coordinator collaborates with hospital discharge planners/social workers, liason personnel, physicians, billing specialists, patients, families, and others to receive information which facilitates admission of Hospice patients; documents appropriate demographic and clinical information for the processing of incoming referrals; coordinates communication process between referral sources, third party payors, and professional/clerical staff; and coordinates referral process from initiation to completion including all follow-up necessary to accomplish expected outcome. Job Qualifications (Knowledge, Skills, and Abilities) --- Education: High School diploma/GED --- Licensure / Certification: --- Experience: Minimum of one year recent Hospice experience -- or related setting such as home health, hospital, ambulatory care center, physician office in which assessment and critical decision-making skills are required --- Effective Communication Skills --- Demonstrated ability regarding critical thinking skills, telephone and direct assessment of patient, responding to emergency referrals, establishing priorities re: scheduling admissions of Hospice patients in all settings-home, hospital, nursing home, and assisted living center. --- Must be able to work a flexible schedule; may be required to work evenings, weekends, holidays, and on-call. --- Effective Interpersonal skills, demonstrates tact, judgment and diplomatic business-like manner in dealing with physicians, other healthcare profesionals and coworkers --- Working knowledge of personal computer and windows-based software applications including accessing and sorting appropriate data repository information related to Hospice referral. --- Knowledge of reimbursement sources for health care (Medicare, Medicaid, other third party payment sources). --- Knowledge of Hospice settings of care--understands the durable medical equipment necessary to meet specific needs of population served. --- Must demonstrate organizational and time management skills,able to perform with efficiency and accuracy in fast-paced environment. --- Must possess a high degree of motivation, intiative, self-directedness and attention to detail. --- Demonstrates sensitivity tact, good judgement, diplomatic business-like and customer - oriented manner in dealing with patients, families, physicians, other healthcare professionals, and co-workers. --- Criminal background check completed as required by Ohio law. Essential Responsibilities --- Exhibits each of the Mount Carmel Service Excellence Behavior Standards holding self and others accountable and role modeling excellence for all to see. For example: demonstrates friendliness and courtesy, effective communication creates a professional environment and provides first class service. --- Meets population specific and all other competencies according to department requirements. --- Promotes a Culture of Safety by adhering to policy, procedures and plans that are in place to prevent workplace injury, violence or adverse outcome to associates and patients. --- Relationship-based Care: Creates a caring and healing environment that keeps the patient and family at the center of care throughout their experience at Mount Carmel following the principles of our interdisciplinary care delivery system. --- Accurately collects information regarding incoming patient referrals including prognosis, caregiver availability, place of residence, primary physician, continuity of care information including Physician discharge summary, progress notes, results of diagnostic tests and procedures from hospital --- Prepares patient/family for admission by listing information needed upon admission, and referring them to Hospice Admission telephone line. --- Researches patient financial information in the insurance verification system in order to expedite patient informed benefit of election (BOE). --- Researches physician licensing in federal website to ensure compliance regarding Medicare exclusions or any license limitations --- Communicates Medicaid case numbers with hospice social worker and business operations team. Reports all Medicaid patients through the Ohio Medicaid IVR/Portal system (MITS). --- Notifies physician and discharge planner of non-admitted patient. Maintaining the electronic data base of admitted, non-admitted patients, and all referrals obtained. Report referrals to management on a consistent basis. --- Verifies insurance coverage for patient referrals and communicates necessary information to the insurance company, Hospice staff, physician, and independent contractors in timely manner. Other Job Responsibilities --- Fosters a work culture that promotes collaboration, connection, diversity and positive regard for patients/families, colleagues, volunteers and leadership. --- Attends inservice programs and other activities to promote professional growth and maintain current clinical practice. --- Updates knowledge regarding Medicare regulations --- Attends and participates in staff meetings. --- Participates on committees as requested. --- Responsible for compliance with Organizational Integrity through raising questions and promptly reporting actual or potential wrongdoing. --- All other duties as assigned. We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Keywords: Trinity Health, Columbus , Intake Coordinator - Mount Carmel Hospice & Palliative Care - Columbus, Other , Columbus, Ohio

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