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Helpdesk Analyst

Company: Vernovis
Location: Columbus
Posted on: March 28, 2020

Job Description:

Job Title Helpdesk Support Analyst Location Columbus, Ohio If interested please email Dwayne at Dackleyvernovis.com Come join us Vernovis is an Inc. 5000 boutique consulting firm, serving small and mid-sized businesses in the Cincinnati, Dayton and Columbus, Ohio areas. We help companies complete critical business initiatives that are championed by their Technology and Financial leaders. Additionally, we offer expertise in the Cybersecurity space. How we do it We use a resource-based solutions model to deliver Subject Matter Experts who fill capacity and knowledge gaps and complete critical projects on time. This model works because, as a Vernovis consultant, you have sat in the seat and understand the unique and pressing challenges our clients face. Summary Our client has an immediate need for Helpdesk Support Analyst to help them as due to immense business growth. This is a retail services organization within central-Ohio that invests heavily in training up-and-coming support specialists. Responsibilities middotServe as the first point of contact for customers seeking technical assistance over the phone or email o Supporting accounts, hardware, applications, connectivity, email, and several other areas middotPerform remote troubleshooting through diagnostic techniques and pertinent questions middotDetermine the best solution based on the issue and details provided by customers middotWalk the customer through the problem-solving process middotRecord events and problems and their resolution in logs middotFollow-up and update customer status and information middotPass on any feedback or suggestions by customers to the appropriate internal team middotIdentify and suggest possible improvements on procedures Requirements middot 3+ months of technical support experience middot Experience in a high-volume phone call environment middot Exposure to ticketing systemsIT documentation tools middot Ability to communicate well and high willingness to learn middot Education andor certifications a ldquonice to haverdquo The Vernovis Difference Vernovis offers Health, Dental, Vision, Voluntary Short Long Term Disability, Voluntary Life Insurance, 401K, Holiday Pay and Bonus Pay to you. Join our collaborative work environment so that we can all do our best work and learn from each other. Our core values fuel our decisions and guide our actions Integrity ndash an uncompromising commitment to honesty and strong moral principles. Collaboration ndash a reliance on openness, knowledge sharing, focus and accountability to achieve shared goals. Extraordinary Service ndash a fundamental belief that we are in business to serve both clients and candidates in ways that exceed their expectations. Vernovis does not accept inquiries from Corp to Corp recruiting companies. Applicants must be currently authorized to work in the United States on a full-time basis and not violate any immigration or discrimination laws. Vernovis provides equal employment opportunities to all employees and applicants for employment without regard to race, color, creed, religion, sex, national origin, age, citizenship, disability, veteran status, or any other protected status.

Keywords: Vernovis, Columbus , Helpdesk Analyst, Professions , Columbus, Ohio

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