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Data Center Technician

Company: Freddie Mac
Location: Columbus
Posted on: March 28, 2020

Job Description:

Installation and Move Associate

Position Overview: Data Center support. Ensures the quality, efficiency and timeliness of new installations and moves. Responsible for planning and coordinating major installations. Performs installation, implementation, and upgrades of internal systems. Assists in determining suitable software to meet user requirements. Troubleshoots software and hardware failures and identifies network problems when they relate to personal IT Hardware. Maintains an inventory of all equipment, hardware, software and supplies. Full use and application of standard principles, theories, concepts, and techniques. Provides resolutions to an assortment of problems. Works under normal supervision. Follows established directions. Work is reviewed for accuracy of technical analysis and overall adequacy. Primarily intra-organizational with occasional inter-organizational and external customer contacts on routine matters. College Degree or equivalent experience; work towards advanced studies/degree preferred. Typically has 2 - 4 years related experience.


Assist in the Development and implementation of standards, policies and guidelines for data center layout/design and environment management. Research issues with policies and procedures. May draft Policies and Procedures for approval. As the technology changes assist in the review of standards to ensure they are still accurate.

Project Management and or Project support for construction and retirement of IT spaces (Computer rooms and wiring closets) and equipment installation/de-installation. Determine how to configure a space within the limits of the building. Use knowledge of electrical and mechanical engineering in setting up rooms. For example, ensuring hot and heavy equipment has enough cooling and is accessible. Ensuring all cables are connected appropriately. When closing a computer operation room, assist with the determination of what to leave there and ship back. Coordinate with other Platform teams to decide what they need to leave in the room to continue operation. Gathers requirements and then provide Corp Facilities specifications on computer room needs. Provides direction to contractors who help on these projects.

Assists with monthly and yearly asset management reporting to include asset receivables, verifications of asset receipts for invoice payments; and yearly asset management reporting. Manages asset disposal and verification of e-waste certification of end of life equipment.

Provide coaching and support to junior team members.

Planning and Coordination with Corporate facilities on environment maintenance and operations; power, cooling, site outages, etc.

Develop and maintain databases, configuration & Connectivity diagrams, spreadsheets of IT Assets and IT spaces. Controls inventory, use floor space diagram software to track and investigate issues. Provide first line support for Data Center and computer rooms.

To work with others to provide and maintain a stable environment in the Data Center/Computer rooms and Communications closets.

Involved with diagnosing problems and aiding the customer in resolving any issues.

Maintain safety and security of Data Center and Computer rooms.

Write and maintain operational procedures in Data Center/Computer rooms and similar areas.

Install / Rack and stack hardware (switches, servers, appliances etc...)

Install /Test / troubleshoot cabling (coppers and fibers)

Maintain inventory for equipment keep records of warranty for all tools and equipment.

Centralized receiving and asset management.

Escorting vendors


Qualifications: 2-4 years' experience in Data Center. Knowledgeable about San Storage, Network Operations, Telecommunications and other operations support functions.

Bachelor's degree in Information System or related field

Strong knowledge of Aperture or Sunbird (DC Track) and ServiceNow

Excellent communication skills

Familiar with MSOffice Suite (Excel, PowerPoint, Access, Word, Visio)

Working knowledge of telecommunications technologies, systems, and circuits

Must have proven ability to manufacture and install data center compliant cabling (Cat5e, Cat6, fiber)Preferred Skills: CDCTP - Certified Data Center Technician Professional is preferred

Working knowledge of HVAC, Power, Fire, Security building systems operations and safety

Excellent verbal and written communications skills

Excellent analytical skills and problem-solving skills

Ability to identify and resolve conflicts

Ability to manage multiple priorities under tight deadlines

Ability to test servers, server components, and other hardware as needed

Detail-oriented and Multi-task

Today, Freddie Mac makes home possible for one in four home borrowers and is one of the largest sources of financing for multifamily housing. Join our smart, creative and dedicated team and you'll do important work for the housing finance system and make a difference in the lives of others. Freddie Mac is an equal opportunity and top diversity employer. EOE, M/F/D/V.

Keywords: Freddie Mac, Columbus , Data Center Technician, Professions , Columbus, Ohio

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