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Help Desk Support Technician

Company: Dedicated Tech Services, Inc. (DTS)
Location: Columbus
Posted on: May 21, 2020

Job Description:

Dedicated Tech Services, Inc. (DTS) is an award-winning IT consulting firm based in Columbus, OH. We now have an opening for a Help Desk Support Technician in Columbus, Ohio. s and those authorized to work in the US are encouraged to apply. We are unable to sponsor at this time. Direct applicants only, no corp-to-corp candidates, third parties, or agencies, please. This is a right-to-hire position with our client. Required Skills and Experience 1+ year of experience with supporting a virtual desktop environment (Citrix, VMware Horizon, ThinClients, etc.) Proficient with multiple Microsoft OS versions (Win 7, Win 10, etc.) Familiar with ITSM tools for incident reportingtracking (Easy Vista) Experienced in using and supporting all Office SuiteO365 applications (Word, PowerPoint, Excel, OneNote, Access, Skype for Business, Teams, etc.) Experience with AD, SCCM, MFA Possess a high degree of initiative and assertiveness to handle multiple tasks and deadlines. Must have the ability to prioritize tasks, communicate clearly, and share necessary information through clear and concise communication, both technical and non-technical. Proficient at listening and articulating technical and non-technical information. Must have a customer service orientation. Strong understanding of incident resolution and ability to share necessary information. General knowledge of multiple products. Desired Skills and Experience Post high school degree. MCDST Certification, or progress towards certification. Job Description Wersquore looking for a Help Desk Support Technician who will act as the single point of contact for our clientrsquos technology issues and support. You will be responsible for data gathering, troubleshooting and problem resolution. You will also Gather pertinent information for accurate incident classification and communications. Deliver excellent customer service while helping clientrsquos users with their need for help or assistance. Correct problems or forward to appropriate person for resolution, and work with technical staff to resolve problems and implement remedial procedures. Work within a changing environment and utilizing the most current tools. Install and configure application software. Author job-aid and instructional documentation as needed Assist with departmental administrative responsibilities, as required. Attend on-going training sessions. Perform other duties as assigned. Why DTS? Wersquore growing, and we need great people to grow with us! Simply put, wersquore enabled to hire the best. Our Project Delivery, Enterprise Support, Information Security, and Development Services practices are led by DTS consultants who help select our employees and then guide them. Whatrsquos in it for you? A collaborative, supportive environment where high standards, quality, and excellence are the norm. Why Columbus? It has an exciting Information Technology market, a reasonable cost of living, a low unemployment rate, and a strong quality of life! Itrsquos the 14th-largest city in the United States and is home to fifteen (15) Fortune 1000 companies which are all very dependent on IT. Our Vision By building a clear sense of purpose and strong relationships within Dedicated Tech Services, the staff and leadership team can then aspire to be the technology service provider whose quality services set the standard by which others are measured and that our clients ask for by name. Our Benefits In addition to the opportunity to work for a caring and supportive company, DTS offers health, vision, and dental insurance, a 401K plan, bonus options, and more! Please visit our web site for more information httpswww.dtsdelivers.com

Keywords: Dedicated Tech Services, Inc. (DTS), Columbus , Help Desk Support Technician, Professions , Columbus, Ohio

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