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Associate Customer Service Tech Support Analyst

Company: Kforce Technology Staffing
Location: Columbus
Posted on: November 21, 2020

Job Description:

RESPONSIBILITIES Kforce has a client in search of an Associate Customer Service Tech Support Analyst in Columbus, OH. Summary The Associate Quality Assurance Tester executes processes to evaluate the quality and stability of the product and all product process, finding bugs and defects, and accurately communicating those issues to the production team to ensure pre-defined quality standards are met across all Higher Ed products. It is the responsibility of the Courseware QA team to ensure that the production team is aware of all known issues found during testing to make informed choices and prioritize work across all departments. The Associate Quality Assurance Analyst will Work with QA and Production teams to maintain comprehensive test plans based on product and courseware requirements, for both general and project-specific use, for all Higher Education products Assist team in coordinating with production and product teams to ensure requirements are testable Execute test plans and generate reports of results including use of automated testing tools as necessary Track bugs and defects and all fixes or mitigations and maintain all bug and defect tracking reports Record Production and vendor problems and concerns in established tracking system Typical Day in the Role Working with producers and developers collecting project info, processing requests, collecting requirements, working with offshore team, receiving testingreviewing results analyzing troubleshooting and going back to team with results REQUIREMENTS Communication skills - verbal and written Technical person with Project management background since wearing both hats Kforce is an Equal OpportunityAffirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.SDL2017

Keywords: Kforce Technology Staffing, Columbus , Associate Customer Service Tech Support Analyst, Professions , Columbus, Ohio

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