Service Desk Analyst
Company: Kforce Technology
Location: Columbus
Posted on: January 12, 2021
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Job Description:
RESPONSIBILITIES:Kforce has a client that is seeking a Service
Desk Analyst in Columbus, OH. Responsibilities: * Provides
technical support to diagnose, analyze, research and resolve
moderately complex computer incidents for internal and external
customers* Responsible for recognizing, researching, isolating,
resolving and documenting problems with information systems
products and services* Executes incident and change management
processes for moderately complex PC, server, or mainframe
applications and hardware* Provides the preventative maintenance,
troubleshooting, root cause analysis, and resolution for moderately
complex technical incidents in order to ensure satisfaction*
Documents and routes moderately complex customer escalation's and
recommend appropriate technical team or resource* Consults with
network services, desktop/systems engineering, and/or applications
development to restore service and/or identify and correct core
systems problems* Provides ad hoc technical training to customers
groups on company technologies, infrastructure, hardware, and
software applicationsJob Requirements:REQUIREMENTS:* Undergraduate
studies in Computer Science Management Information Systems,
Business Administration, Insurance or related field is preferred*
Certification in Microsoft or an equivalent designation is
preferred* Two years of experience in a related field* Proven
knowledge of mainframe, microcomputer and/or network technologies
and applications* Must have an understanding of customer business
and product environment* Must have an understanding of business
systems, data processing, and customer service concepts and
practices* Customer service experience is preferred* Must have good
verbal and written communication skills to effectively interact
with customers and all levels of personnel* Must be able to provide
technical support to diagnose, analyze, research and resolve
moderately complex computer problems while minimizing the impact of
service interruptions* Must be able to analyze moderately complex
error conditions and/or abnormal situations and report malfunctions
to management* Must have the ability to utilize computer operation
system software commands to troubleshoot and resolve moderately
complex issues related to application and hardware/peripherals*
Must have good analytical and decision-making skillsKforce is an
Equal Opportunity/Affirmative Action Employer. All qualified
applicants will receive consideration for employment without regard
to race, color, religion, sex, pregnancy, sexual orientation,
gender identity, national origin, age, protected veteran status, or
disability status.
Keywords: Kforce Technology, Columbus , Service Desk Analyst, Professions , Columbus, Ohio
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