Service Desk Analyst

Company: Kforce Technology
Location: Columbus
Posted on: January 12, 2021

Job Description:

RESPONSIBILITIES:Kforce has a client that is seeking a Service Desk Analyst in Columbus, OH. Responsibilities: * Provides technical support to diagnose, analyze, research and resolve moderately complex computer incidents for internal and external customers* Responsible for recognizing, researching, isolating, resolving and documenting problems with information systems products and services* Executes incident and change management processes for moderately complex PC, server, or mainframe applications and hardware* Provides the preventative maintenance, troubleshooting, root cause analysis, and resolution for moderately complex technical incidents in order to ensure satisfaction* Documents and routes moderately complex customer escalation's and recommend appropriate technical team or resource* Consults with network services, desktop/systems engineering, and/or applications development to restore service and/or identify and correct core systems problems* Provides ad hoc technical training to customers groups on company technologies, infrastructure, hardware, and software applicationsJob Requirements:REQUIREMENTS:* Undergraduate studies in Computer Science Management Information Systems, Business Administration, Insurance or related field is preferred* Certification in Microsoft or an equivalent designation is preferred* Two years of experience in a related field* Proven knowledge of mainframe, microcomputer and/or network technologies and applications* Must have an understanding of customer business and product environment* Must have an understanding of business systems, data processing, and customer service concepts and practices* Customer service experience is preferred* Must have good verbal and written communication skills to effectively interact with customers and all levels of personnel* Must be able to provide technical support to diagnose, analyze, research and resolve moderately complex computer problems while minimizing the impact of service interruptions* Must be able to analyze moderately complex error conditions and/or abnormal situations and report malfunctions to management* Must have the ability to utilize computer operation system software commands to troubleshoot and resolve moderately complex issues related to application and hardware/peripherals* Must have good analytical and decision-making skillsKforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Keywords: Kforce Technology, Columbus , Service Desk Analyst, Professions , Columbus, Ohio