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Senior CX Insights Analyst

Company: Safelite AutoGlass
Location: Columbus
Posted on: January 12, 2021

Job Description:

The Sr. CX Insights Analyst is responsible for identifying strategic opportunities to enhance the customer exeperience by scoping, developing and executing data-driven analyses that influences critical business decisions. This position will use a combination of business intuition, broad knowledge of staistical methods, practical data analysis experience, testing methodology and strong communication and collobration skills.Find a career. Gain a family.Safelite will be unlike any place you've ever worked. (This won't be just the daily grind!) You'll join caring and passionate teams that collaborate to make a difference, deliver extraordinary results and bring unexpected happiness. Every day. Your effort, heart and creative ideas will be valued and rewarded. And we care about your well-being. So, we'll strive to give you what you need to be happy at work and at home. Essential Activities:* Makes strategic recommendations on data collection, integration, and retention requirements incorporating business requirements and knowledge of best practices. Designs and analyzes standard experiments and conducts testing and ad hoc analysis.* Leads discovery processes and collaborates with key partners to identify and turn data into critical information and knowledge that can be used to develop solutions to improve the customer experience. Models and frames business scenarios that are meaningful and which impact critical processes and/decisions.* Continuously improve the quality and accessibility of data by providing on-going tracking and monitoring of performance of decision systems and stasticial models.* Collaborates cross functionally and proactively influences prioritization of key initiatives through data-driven insights.* Define metrics and build dashboards to track product and business. Uses data to tell a story and presents and communicates findings to leadership.Requirements:* Bachelor's degree* 3+ years of relevant experience in a combination of business/analytics roles (e.g. data science/analytics, management consulting, or business operations)* Strong business intuition and judgement* Expert level data storytelling and data visualization ability* Broad knowledge of applied statistics, experimental design, and causal inference* Experience with Microsoft Office Suite* Expert SQL ability and proficiency with 1+ programming languages (e.g., R or Python)* Experience with BI tools (e.g. Looker, Chartio, or Tableau)Apply now!We're known as an auto glass company. That's the focus of what we do. But we're much more -- we're a growing and evolving service brand. And what really makes us unique is our people. Because at our core, we're a People Powered organization -- and our people come first and our culture matters. We'll help you find a fulfilling career path and encourage you to have a life. Let us be the best place you'll ever work.Learn more.#indcorp#cbcorp

Keywords: Safelite AutoGlass, Columbus , Senior CX Insights Analyst, Professions , Columbus, Ohio

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